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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Food stuck to the stove burner, hair on the comforter, roaches on the wall. However staff was very friendly and personable. I do know they said they were running with one maid.
Business response:
Dear Alysha, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautiona... read more
Very comfortable 😊
Clean We stay for one night and everything is ok. A little bit old but clean.
Business response:
Dear Guest, Thank you for choosing us for your stay! We appreciate your feedback and are pleased to hear that you found everything satisfactory. Our commitment to cleanliness and guest comfort is a priority. If there's anything specific you'd like to see improved or if you have any preferences for your next visit, please let us know. We look forward to welcoming you back to provide another positive experience at our hotel. Safe travels!Sincerely,Hotel Management
The staff was superb. However, the stairwells were dirty & reeked of urine. There was also an insipid odor emanating from within my room as if to cover up a more awful odor. The side entrances were not accessible for reentry with my keycard except for one side entrance that had a rag, wrapped in very thick duct tape that kept it ajar. Any & everyone could & did gain access into the hotel from that entrance, which is highly unsafe. The hotel seems shabby & antiquated. I will not be returning nor recommending this hotel.
Business response:
Dear Nadine, Thank you for being our guest and for your valuable feedback. We are sorry that our kitchenware policy inconvenienced you, and we understand the disappointment with our property not meeting your expectations. We acknowledge the importance of transparency and honesty in all our dealings, and we regret any miscommunication or misrepresentation that may have occurred. Rest assured that we take your concerns seriously and will take steps to ensure that such a situation does not arise in the future. We value your fee... read more
Overall stay was a 6/10. Elevators were dirty and smelled like dog pee & poop. Our toilet and bathtub had two huge stains just looked dirty. I’ve stayed in other hotels where housekeeping comes by to clean up the room put fresh new towels when the guest are not in their rooms but that was not that case here. I had to go down to the front desk to ask for more towels and toilet paper.
Business response:
Dear Gabriella, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,350 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.