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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
朝食？ 朝食付きと書いてあったが、実際には朝食時間帯にオートミールの袋とコーヒー・ティーバッグが置いてあっただけ、さすがにそれで朝食付きとは日本人の感覚では理解できなかった。残念に感じた。
Business response:
Dear Satoshi, Thank you for sharing about your experience at our hotel. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisf... read more
The staff members was helpful and kind.
Business response:
Dear Ikuko, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our associates for their gracious service, and we’re glad this was the highlight of your stay. We’ll be sure to share your compliments with our team, and we look forward to having you as our guest again whenever your travels bring you back to Orange County.Sincerely,Hotel Management
A little outdated, could definitely use a face lift on the rooms, staff was super chill and helpful, cops patrol fairly often which gave me a little sense of security as far as my car being safe..All and All it was definitely a decent spot and if you have a doggo it’s even better
Was what it was supposed to be. Staff was great.
Business response:
Dear John, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely, Hotel Management
I don't feel safe when I see a homeless guy sitting at the back door. Also, they don't clean the room until you check out and you have to pay extra for cleaning. Then, at 2 a.m., I heard the alarm ringing in the hallway for two hours without anyone turning it off.
Business response:
Dear THANH, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry these issues left you with an unpleasant impression of our property. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,247 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.