Extended Stay America - Orange County - Cypress

Business response:

Dear Eugene, We appreciate the wonderful review. Thank you for taking the time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit the city, and we wish you all the best with your travels.Sincerely,Hotel Management 

Business response:

Dear Nolan, We are glad that you found our suite comfortable. However, we’re sorry that you encountered issues during your stay. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We appreciate your valuable feedback and hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known.Sin... read more

Business response:

Dear Anthony, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear JOSEPH, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management