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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall stay was a 6/10. Elevators were dirty and smelled like dog pee & poop. Our toilet and bathtub had two huge stains just looked dirty. I’ve stayed in other hotels where housekeeping comes by to clean up the room put fresh new towels when the guest are not in their rooms but that was not that case here. I had to go down to the front desk to ask for more towels and toilet paper.
Business response:
Dear Gabriella, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
Clean safe and friendly
Business response:
Dear Julio, We're delighted to hear that you found Extended Stay America clean, safe, and staff-friendly. Your feedback is much appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing us.Sincerely,Hotel Management
I have stayed at worse places. It wasn’t horrible just ok for the price. There were bugs in the room I killed before the kids saw them. I probably won’t stay there again. Smelled like marijuana outside. Lots of smokers staying there.
Business response:
Dear Larry, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management
The staff was superb. However, the stairwells were dirty & reeked of urine. There was also an insipid odor emanating from within my room as if to cover up a more awful odor. The side entrances were not accessible for reentry with my keycard except for one side entrance that had a rag, wrapped in very thick duct tape that kept it ajar. Any & everyone could & did gain access into the hotel from that entrance, which is highly unsafe. The hotel seems shabby & antiquated. I will not be returning nor recommending this hotel.
Business response:
Dear Nadine, Thank you for being our guest and for your valuable feedback. We are sorry that our kitchenware policy inconvenienced you, and we understand the disappointment with our property not meeting your expectations. We acknowledge the importance of transparency and honesty in all our dealings, and we regret any miscommunication or misrepresentation that may have occurred. Rest assured that we take your concerns seriously and will take steps to ensure that such a situation does not arise in the future. We value your fee... read more
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,247 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.