Extended Stay America - Orange County - Cypress

Business response:

Dear Rob, We're delighted you had a pleasant getaway at our hotel. Your comfort and satisfaction are important to us, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future. Thank you for choosing us!SincerelyHotel Management 

Business response:

Dear Eugene, We appreciate the wonderful review. Thank you for taking the time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit the city, and we wish you all the best with your travels.Sincerely,Hotel Management 

Business response:

Dear Nolan, We are glad that you found our suite comfortable. However, we’re sorry that you encountered issues during your stay. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We appreciate your valuable feedback and hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known.Sin... read more