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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Love the location and surrounding area. Some tenants do not pick up after there dogs and smell in room was similar to wet towels.
Business response:
Dear Carolyn, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management
Nearby work, shopping, restaurants were OK ... hotel was unclean, people were hanging out ... !
Stayed on the second floor Ave the entire floor smelled like human urine.
Rady was so helpful and kind. He greeted me at the front desk and was so helpful in answering all my questions. We stayed on the second floor, and there was a strong smell like too much cleaning product trying to cover up cat spray. However, inside the room it was very neat and clean. The AC was very cool, water temp in the shower was perfect. We were kind of disappointed with the breakfast, to was grab and go and by the time we got down to eat. There wasn’t much left.
Business response:
Dear Kelly, we are glad to know you enjoyed most aspects of your stay with us. We are also happy to know Rady made your stay enjoyable. However, we are disappointed to learn about your concerns during your stay. Please be rest assured will discuss your feedback with our team members; we appreciate your patience and look forward to welcoming you again soon. Sincerely, Hotel Management
Smell not fresh entire building
Business response:
Dear Ho, We apologize for the issues you experienced during your stay. Please accept our apologies, as we do not take these concerns lightly, especially with the cleanliness and upkeep of our hotel. Our housekeeping team is ensuring the room are thoroughly cleaned and inspected before allocating to future guests. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Pleasant stay. Friendly staff. Room had a good amount of space. Will definitely stay here again.
Business response:
Dear Edgar, we appreciate the outstanding review. We are delighted that you liked the comfort of your room and our staff's customer service. Your comfort is our top priority, so it is nice to know we met your expectations. Thank you for sharing that you will be returning; we will be pleased to host you again at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,350 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.