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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nearby work, shopping, restaurants were OK ... hotel was unclean, people were hanging out ... !
Stayed on the second floor Ave the entire floor smelled like human urine.
Rady was so helpful and kind. He greeted me at the front desk and was so helpful in answering all my questions. We stayed on the second floor, and there was a strong smell like too much cleaning product trying to cover up cat spray. However, inside the room it was very neat and clean. The AC was very cool, water temp in the shower was perfect. We were kind of disappointed with the breakfast, to was grab and go and by the time we got down to eat. There wasn’t much left.
Business response:
Dear Kelly, we are glad to know you enjoyed most aspects of your stay with us. We are also happy to know Rady made your stay enjoyable. However, we are disappointed to learn about your concerns during your stay. Please be rest assured will discuss your feedback with our team members; we appreciate your patience and look forward to welcoming you again soon. Sincerely, Hotel Management
Smell not fresh entire building
Business response:
Dear Ho, We apologize for the issues you experienced during your stay. Please accept our apologies, as we do not take these concerns lightly, especially with the cleanliness and upkeep of our hotel. Our housekeeping team is ensuring the room are thoroughly cleaned and inspected before allocating to future guests. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Pleasant stay. Friendly staff. Room had a good amount of space. Will definitely stay here again.
Business response:
Dear Edgar, we appreciate the outstanding review. We are delighted that you liked the comfort of your room and our staff's customer service. Your comfort is our top priority, so it is nice to know we met your expectations. Thank you for sharing that you will be returning; we will be pleased to host you again at Extended Stay America. Sincerely, Hotel Management
This property was in a great location, central to the places we needed to go. It seemed old on the outside, the smell of cleaners in the lobby, elevator, and hallways was very strong. The room we stayed in was nice and clean but needs updating.
Simple budget hotel The front desk initially claimed the hotel does not offer early check in. When I told them the corporate guest phone had informed me early check is possible, the front desk allowed it. But made it very clear that this was an exception. Seems to be a disconnect between corporate and this hotel. The kitchenette was very dated with dents in the refrigerator door. Some type of burn on the bathroom counter. Overall it was fine for one night while my house was undergoing a small remodel but I would not choose t... read more
Business response:
Brooke, We appreciate you pointing out particular items that you loved and also areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,316 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.