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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It had absolutely no utensils or dishes in the kitchen and only one blanket.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
A so-so stay The accomodations were so-so. The bed pillows were flat and the bed wasn't very comfortable. The room and exterior hallway wreaked of cigarette smoke even though smoking wasn't allowed in the building.
Business response:
Sandra, thank you for your review. We are sorry for the smoke smell you encountered and regret the inconvenience caused. Your feedback will be shared with our housekeeping team to prevent such problems going forward. We also wish we had the opportunity to address the problem you had with the bedding while you were here, as we would have done our best to ensure you were comfortable. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
PLEASE UPGRADE THE SCENERY AND THE DECOR IN THE PROPERTY . Overall Great location and area. Staff was amazing
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our ideal location as well as our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Marginal hotel Close to area parks. Hotel carpets were very dirty & smelly. Front desk clerk was pleasant although had to handle everything single handed including folding laundry. Kitchen was not stocked with anything due to covid. No housekeeping due to covid. It was hard to get clean towels each day.
Business response:
Eileen, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,316 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.