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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was in a great location, central to the places we needed to go. It seemed old on the outside, the smell of cleaners in the lobby, elevator, and hallways was very strong. The room we stayed in was nice and clean but needs updating.
Simple budget hotel The front desk initially claimed the hotel does not offer early check in. When I told them the corporate guest phone had informed me early check is possible, the front desk allowed it. But made it very clear that this was an exception. Seems to be a disconnect between corporate and this hotel. The kitchenette was very dated with dents in the refrigerator door. Some type of burn on the bathroom counter. Overall it was fine for one night while my house was undergoing a small remodel but I would not choose t... read more
Business response:
Brooke, We appreciate you pointing out particular items that you loved and also areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
The staff were accommodating - I arrived an hour early than I expected. I was able to check-in to a room for my accommodation.
Business response:
Bernadette, we are pleased that you enjoyed your stay at Extended Stay America. Thank you for your generous comments regarding our hospitality. We are excited to share these kind remarks with our associates. They are committed to enhancing each guests' visit, and we appreciate your recognition of their service. Thank you for being our guest, and we hope to welcome you again very soon. Sincerely, Hotel Management
It's OK It's Ok ... They are doig their best to kept it clean ! It's just old & I also saw a cockroach roaming by the bed ... Overall, it ok ...
Business response:
Carlos, thank you for taking the time to share your feedback. We are glad you were pleased with most aspects of your stay and that you were pleased with the service our associates delivered. However, we apologize for the unpleasant experience you had with your guest room. We will review this with our pest control provider and make sure the problem is resolved immediately. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Property alarms going off. Kids running in hallway. Couple argument in hallway and it’s screaming and expletives was uncomfortable snd a little scary.
Business response:
Beth, thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had with us and apologize for the inconvenience you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We also want to inform you that all our patrons are safe inside our premises, and we also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. We hope you will reconsider a futu... read more
Hotel needs update if. Feels old and dingy. Location was great.
Business response:
Joyce, thank you for your feedback about your stay at our hotel. Although you liked our location, we apologize that our facility fell short of your standards. We are sharing your comments and feedback with our team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels bring you to our area again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,350 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.