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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A so-so stay The accomodations were so-so. The bed pillows were flat and the bed wasn't very comfortable. The room and exterior hallway wreaked of cigarette smoke even though smoking wasn't allowed in the building.
Business response:
Sandra, thank you for your review. We are sorry for the smoke smell you encountered and regret the inconvenience caused. Your feedback will be shared with our housekeeping team to prevent such problems going forward. We also wish we had the opportunity to address the problem you had with the bedding while you were here, as we would have done our best to ensure you were comfortable. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
PLEASE UPGRADE THE SCENERY AND THE DECOR IN THE PROPERTY . Overall Great location and area. Staff was amazing
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you liked our ideal location as well as our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Marginal hotel Close to area parks. Hotel carpets were very dirty & smelly. Front desk clerk was pleasant although had to handle everything single handed including folding laundry. Kitchen was not stocked with anything due to covid. No housekeeping due to covid. It was hard to get clean towels each day.
Business response:
Eileen, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Overall it was a good stay. The carpets were sticky and weird stains on the headboard. The fire alarm went off at 1:30 am and we weren't told anything if it was a false alarm or anything.
Business response:
Thank you for being our guest and for sharing your comments about our hotel. We are happy you enjoyed your stay with the exception of the fire alarm going off. Out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
The front desk staff was very welcoming and friendly. The room itself was clean and the kitchenette was nice, unfortunately our non smoking room smelled of smoke and so did the elevator. We had to change hotels after the first night due to smoke allergies.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced in our hotel. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are glad to read you liked our overall service and the kitchenette in your room. Thank you for staying with us. We hope you will make the same choice the next time you visit Orange County. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,373 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.