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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean.
Business response:
Dear Dennis, we want to thank you for your recent stay with us and for taking the time to post your review. We apologize for the service and housekeeping issues you experienced. We have procedures in place, so these situations do not occur. Regrettably, we failed during this process, and we are sorry. We can do better, and we hope you will allow us to prove that to you in the future. Sincerely,Hotel Management
Awesome Bed comfort. It was good , housekeepers did good job . I spoke to front desk about issue they had and they are in process of making it better. Otherwise best bed I ever slept in was so comfortable. I want to go back cause that bed was magnificent.
Business response:
Dear Sharon, Thank you for reviewing your stay. We are happy your overall experience was pleasant, and you enjoyed the comfort of the bed. However, we regret any concerns which kept it from being perfect. We appreciate you choosing our hotel, and we look forward to welcoming you soon for an enjoyable stay.Sincerely,Hotel Management
Love the location and surrounding area. Some tenants do not pick up after there dogs and smell in room was similar to wet towels.
Business response:
Dear Carolyn, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management
Nearby work, shopping, restaurants were OK ... hotel was unclean, people were hanging out ... !
Stayed on the second floor Ave the entire floor smelled like human urine.
Rady was so helpful and kind. He greeted me at the front desk and was so helpful in answering all my questions. We stayed on the second floor, and there was a strong smell like too much cleaning product trying to cover up cat spray. However, inside the room it was very neat and clean. The AC was very cool, water temp in the shower was perfect. We were kind of disappointed with the breakfast, to was grab and go and by the time we got down to eat. There wasn’t much left.
Business response:
Dear Kelly, we are glad to know you enjoyed most aspects of your stay with us. We are also happy to know Rady made your stay enjoyable. However, we are disappointed to learn about your concerns during your stay. Please be rest assured will discuss your feedback with our team members; we appreciate your patience and look forward to welcoming you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,287 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.