Extended Stay America - Orange County - Cypress

Business response:

Dennis, wow - thanks for the five-star review of Extended Stay America We are thrilled to see you had stay and enjoyed everything we offer. On behalf of everyone here, we invite you to stay with us again the next time you visit when in the area. Sincerely, Hotel Management 

Business response:

William, thank you for the wonderful five-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and the next time your travels bring you to the area, we would welcome the opportunity to show you our exceptional service again. Sincerely, Hotel Management 

Business response:

Lauren, thanks for choosing Extended Stay America and for the feedback. We are thrilled to read you were benefited with our convenient location close to the points of your interest and that you had a terrific stay. It was a pleasure having you as our guest, and we look forward to being the hotel of your choice every time you are in the area. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the feedback. We are pleased to know you were benefited with the service offered by our staff and that you had an enjoyable stay. Thanks again for recommending us and we look forward to your next visit when in the area. Sincerely, Hotel Management 

Business response:

Shannon, thank you for being our guest. We are delighted to read you received an excellent service from our staff and that you had an enjoyable stay. All of us at Extended Stay America would love to serve you again when in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the wonderful feedback. We are delighted to read you had a comfortable stay here and that you received an excellent service offered by our staff. Your compliments have been shared with the entire team, especially with Alex for a job well-done. It was a pleasure having you as our guest, and we look forward to many more visits when in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the review. We are glad to read you had an enjoyable stay and that you were benefited with our convenient location. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Roderick, thank you for the feedback. We are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. It was a pleasure hosting you, and we hope to have a second chance of welcoming you again for a much better experience. Sincerely, Hotel Management