Extended Stay America - Orange County - Cypress

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your review and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager 

Business response:

Thank you for staying at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for including Extended Stay America in your travel plans. We are glad to know your stay with us was enjoyable. I have taken a note of your concern. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager 

Business response:

Gary, thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed your time with us and that you were impressed with most of the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed your overall visit and were impressed with the comfort of your room. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are happy to offer this service to you at a minimal fee. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager 

Business response:

Jeanice, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager 

Business response:

Nancy, thank you for being our guest. We are happy to know you liked the convenience of our location and had a good time here. With that said we’re sorry for the inconvenience, you had with our associates. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely... read more

Business response:

Sheri, thank you for choosing Extended Stay America for your stay. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We appreciate your feedback and hope to have the honor of hosting you again soon. Sincerely, General Manager 

Business response:

Chang, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager