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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very comfortable, very good value We had to vacate our nearby home for 3 days and needed a place to stay while still working and keeping up with business as usual. Since it wasn't a vacation, we weren't looking for frills, just enough amenities to be as comfortable as possible without a premium price tag. We were pleased with the accommodations, and the staff was gracious and helpful. The only two inconveniences were that the room was not ready at check In time, and the last night we were there we (and others) were disturbed... read more
Business response:
Peggy, we are glad you stayed at Extended Stay America - Orange County - Cypress. It’s great to know you had an overall pleasant experience and loved the excellent service we offered. However, we apologize for the dog barking and the disturbance this caused. We would have been pleased if you had alerted our front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope you will return as we would love to provide you with a better experience. Sincerely, General Manager
I found a couple of spiders in the room during my stay. Bed was unleveled from one side and Bathroom shower was leaking all the time.
Business response:
We truly care about ensuring the comfort of all our guests, so I apologize that we fell short. I am sorry for the issues you encountered with your room and with the amenities. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, General Manager
Alex at front desk was amazing very helpful.
Business response:
Thank you for evaluating your stay at Extended Stay America - Orange County - Cypress. We are thrilled to know you were comfortable here and that our Front Desk associates left you with a good impression of our hotel. I will be sure to share your compliments with Alex for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Too expensive The carpets need to be cleaned immediately. Staff needs to clean the rooms better. Breakfast needs more choices and fruit
Business response:
Michelle, thank you for choosing to stay at our hotel. We are sorry for the cleanliness issues you encountered while you were here. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, General Manager
Puzzled Thought it odd that room had kitchen but no disposable glasses. Or pool
Business response:
Thank you for being our guest at Extended Stay America - Orange County - Cypress. We are delighted to know you were comfortable here and that you were impressed with most of the aspects of our hotel. Please know, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. It was a pleasure hosting you, and look forward to welcoming you back soon! Sincerely, General Manager
Nice hotel close to family. Hotel staff was pleasant. Room was clean. I stayed 9 nine days and housekeeping was provided midway thru my stay.
Business response:
Thank you for staying at Extended Stay America - Orange County – Cypress. It’s our pleasure knowing you loved the cleanliness of your room and the service provided by our team. We hope to welcome you back soon. Sincerely, General Manager
Great, with a couple of flaws There was a peculiar odor in the room. Couldn't identify it or source, most likely a cleaning agent. Also an exploded coke was left in the freezer from previous guest. Other than that, place was great!
Business response:
Patrick, thank you for being our guest at Extended Stay America - Orange County - Cypress. It's nice to know you had a pleasant visit with the exception of a few issues. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Missing kitchen essentials!?! The original room they gave me upon check-in smelled like a cat hotel!! Cat urine smell as soon as you opened the door. We asked for a change and they were able to accommodate us immediately. This was the first Extended Stay that literally had NO dishes, glasses, coffee cups, pots, pans or utensils!! We had brought cereal and milk for breakfast and PB&J for lunch but couldn't use any of it. Very annoying and inconvenient.
Business response:
Karen, thank you for visiting Extended Stay America - Orange County - Cypress and for sharing your feedback. We are pleased your overall stay was good, but I am sorry for the inconvenience you experienced during your stay. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will choose us again... read more
Great location Great overall. Only cons would be the smell of the room and noise level at night. Room smelled like the AC unit needed some attention and it can get quiet noisy at night with the other occupants in neighboring rooms. Other than that everything else was great.
Business response:
Christina, thanks for sharing your experience at Extended Stay America - Orange County - Cypress. We are happy you overall enjoyed your stay with us. However we are sorry for inconvenience you experienced due to smell and noise issues. We will share your concerns with our housekeeping as well as front desk teams to improve our service delivery moving forward. We appreciate your feedback and hope to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,316 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.