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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel close to family. Hotel staff was pleasant. Room was clean. I stayed 9 nine days and housekeeping was provided midway thru my stay.
Business response:
Thank you for staying at Extended Stay America - Orange County – Cypress. It’s our pleasure knowing you loved the cleanliness of your room and the service provided by our team. We hope to welcome you back soon. Sincerely, General Manager
Great, with a couple of flaws There was a peculiar odor in the room. Couldn't identify it or source, most likely a cleaning agent. Also an exploded coke was left in the freezer from previous guest. Other than that, place was great!
Business response:
Patrick, thank you for being our guest at Extended Stay America - Orange County - Cypress. It's nice to know you had a pleasant visit with the exception of a few issues. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Missing kitchen essentials!?! The original room they gave me upon check-in smelled like a cat hotel!! Cat urine smell as soon as you opened the door. We asked for a change and they were able to accommodate us immediately. This was the first Extended Stay that literally had NO dishes, glasses, coffee cups, pots, pans or utensils!! We had brought cereal and milk for breakfast and PB&J for lunch but couldn't use any of it. Very annoying and inconvenient.
Business response:
Karen, thank you for visiting Extended Stay America - Orange County - Cypress and for sharing your feedback. We are pleased your overall stay was good, but I am sorry for the inconvenience you experienced during your stay. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will choose us again... read more
Great location Great overall. Only cons would be the smell of the room and noise level at night. Room smelled like the AC unit needed some attention and it can get quiet noisy at night with the other occupants in neighboring rooms. Other than that everything else was great.
Business response:
Christina, thanks for sharing your experience at Extended Stay America - Orange County - Cypress. We are happy you overall enjoyed your stay with us. However we are sorry for inconvenience you experienced due to smell and noise issues. We will share your concerns with our housekeeping as well as front desk teams to improve our service delivery moving forward. We appreciate your feedback and hope to welcome you back soon. Sincerely, General Manager
Business response:
William, thank you for the five-satr rating. We are happy to know you enjoyed your stay at our hotel and had a wonderful experience. Thanks for being our guest at Extended Stay America - Orange County – Cypress, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Roland, thank you for taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Clean friendly comfy
Business response:
Julie, it was a pleasure to have you as our guest at Extended Stay America - Orange County - Cypress. We are delighted to know you had an excellent stay and that our clean facilities and friendly service exceeded your expectations. Your feedback is much appreciated, and we look forward to welcoming you back soon. Sincerely, General Manager
Family Fun It was very nice. Friendly. In a great area. Nice and peaceful.
Business response:
Wendy, thank you for writing such a wonderful review regarding your stay at Extended Stay America - Orange County - Cypress. We are thrilled to read you thoroughly enjoyed your time with us and loved our courteous service. We were delighted having you and your family as our guest and cannot wait to welcome you all back for another outstanding experience. Sincerely, General Manager
Basic room and hotel! Bed is very hard
Business response:
Garrett, thank you for reviewing our hotel. Its nice to know you had an overall pleasant stay, but we are sorry that you were not completely satisfied with our beds. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our facilities and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 4.2 star rating with 1,350 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.