Extended Stay America - Orange County - Cypress

Business response:

Veronica, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Anthony, thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are glad to know all went great during your stay and that you were impressed with our top-notch service and facilities. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for the inconvenience you experienced in your room. We have shared your concern with our housekeeping team to ensure this does not happen again. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Thank you for your candid review. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it to improve our service and facilities going further. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are happy to know you had an overall nice stay and that we met some of your expectations. However, we apologize for your disappointment with your stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We truly hope this unfortunate situation will not prevent you from staying with us in the future and you will give us another opportunit... read more

Business response:

Thank you for staying at our hotel and for sharing your review. We appreciate you taking the time to give feedback. We are pleased that you enjoyed your overall stay, and we will definitely make sure we take care of the areas you mentioned that need improvement. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management