Extended Stay America - Orange County - Huntington Beach

Business response:

Ron, thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable stay, liked our friendly staff, and that our location was perfect for your needs. It is also nice to know you were able to take advantage of our grab-and-go breakfast. We value your comments and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for writing such a great review. We are delighted that our service and accommodations exceeded your expectations and that you particularly enjoyed our beach access. Thank you for recommending Extended Stay America to future guests. We look forward to seeing you again whenever your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. It is great to know you were happy with our excellent location, cleanliness and friendly staff. We certainly understand that you were expecting a gym at our property, and we regret your disappointment. We hope your experience as a whole more than made for this. We look forward to have another opportunity to provide you with an even better stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you had an overall pleasant stay with us and found our location ideal for your needs, we are sorry for the odor you experienced. Your feedback has been discussed with our housekeeping team to make sure proper procedures are being followed to remove the smell. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Willard, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that we met all your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your comments. We are sorry for the issues you encountered in your rooms and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We also appreciate your feedback regarding the breakfast. We hope you consider a future stay as we would welcome the opportunity to regain your trust. Sincerel... read more

Business response:

Thank you for taking time out of your day to leave us your feedback of our hotel. Although you like dour location, we apologize for the dog barking and the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We appreciate your feedback and hope that you will visit us again soon. Sincerely, Hotel Management