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Extended Stay America - Orange County - Huntington Beach
- Hotels
- Huntington Beach, CA
About this business
Location details
5050 Skylab West Cir., Huntington Beach, CA, 92647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very spacious and great for our week stay. The location is pretty central. You can get to the beach in 5-10 minutes, the store in 5 minutes and restaurants and shopping are just 5 minutes away as well.
Business response:
Thank you for choosing to stay at Extended Stay America during your visit. We are delighted to hear you had a comfortable stay and loved spacious rooms. We are also pleased our convenient location close to the beach, restaurants, and shops were perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
I didn't stay at the hotel but was charged for one night. Hotels.com told me I would be refunded for the charged. I haven't seen the charged reserved and it is 6 days later.
Business response:
Dear Rachel, We are sorry to learn you were not able to stay with us and for any difficulties you have experienced trying to get your refund. Please continue to reach out to the booking agent used. We are confident they can assist you with any lingering billing concerns. It is our hope you will consider our hotel for any future visits to the area. Thank you and safe travels. Sincerely, Hotel Management
The room was decently sized and clean but a bit worn and used. The towels were clean and white but mismatched and a bit thin. Parking was ample and free and the area felt safe. The full sized fridge, microwave and stove top with cabinets in the kitchen area was quite nice but ALL equipment/dishes/silverware has to be checked out from the front desk- even a coffee pot! We got in late and I didn’t realize this so that meant I couldn’t have coffee in my room because even if I checked out a coffee pot, I didn’t bring coffee with... read more
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. while it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
No public restroom in the lobby. Arrived after a 4hr drive and had to wait until we checked in. Literally ran to the room! In addition although the room was equipped with a kitchen, there were no pots, pans, or even cups!
Business response:
Thank you for the feedback. We apologize for not meeting your expectations and regret the inconvenience it caused. Kindly note, to ensure the cleanliness of kitchenware our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind them to communicate this more clearly going forward. On a positive note, we are happy your overall stay was comfortable. Thank you again, and we hope to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Huntington Beach
How is Extended Stay America - Orange County - Huntington Beach rated?
Extended Stay America - Orange County - Huntington Beach has a 4.2 star rating with 1,325 reviews.
When is Extended Stay America - Orange County - Huntington Beach open?
Extended Stay America - Orange County - Huntington Beach is open now. It will close tomorrow at 12:00 a.m.