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Extended Stay America - Orange County - Huntington Beach
- Hotels
- Huntington Beach, CA
About this business
Location details
5050 Skylab West Cir., Huntington Beach, CA, 92647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was decently sized and clean but a bit worn and used. The towels were clean and white but mismatched and a bit thin. Parking was ample and free and the area felt safe. The full sized fridge, microwave and stove top with cabinets in the kitchen area was quite nice but ALL equipment/dishes/silverware has to be checked out from the front desk- even a coffee pot! We got in late and I didn’t realize this so that meant I couldn’t have coffee in my room because even if I checked out a coffee pot, I didn’t bring coffee with... read more
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. while it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
No public restroom in the lobby. Arrived after a 4hr drive and had to wait until we checked in. Literally ran to the room! In addition although the room was equipped with a kitchen, there were no pots, pans, or even cups!
Business response:
Thank you for the feedback. We apologize for not meeting your expectations and regret the inconvenience it caused. Kindly note, to ensure the cleanliness of kitchenware our brand standards require us to make these items available at the front desk rather than leaving them in the suites. We will remind them to communicate this more clearly going forward. On a positive note, we are happy your overall stay was comfortable. Thank you again, and we hope to serve you better in the future. Sincerely, Hotel Management
Yuck Had trouble getting utensils and dish ware. Parking lot was full of cigarette butts. Not a good experience!!!!
Business response:
Charles, thank you for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our entire team for the cleanliness issue. Your feedback is discussed with the appropriate team with an effort to improve our service moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
Great time Great time, would have enjoyed a pool
Business response:
Kyle, thank you for selecting Extended Stay America for your recent visit and letting us know you had an enjoyable time. We appreciate you being our guest and look forward to seeing you again in the future. Sincerely, Hotel Management
Easy check in, friendly staff, quiet and they allow dogs.
Business response:
Thank you for the terrific review of Extended Stay America. We are glad to know you liked our pet-friendly feature and that you were impressed with the great service delivered by our associates. We appreciate your business and look forward to your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Huntington Beach
How is Extended Stay America - Orange County - Huntington Beach rated?
Extended Stay America - Orange County - Huntington Beach has a 4.2 star rating with 1,257 reviews.
When is Extended Stay America - Orange County - Huntington Beach open?
Extended Stay America - Orange County - Huntington Beach is open now. It will close tomorrow at 12:00 a.m.