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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was great except that there was no ice machine available.
Business response:
Dear Wendy, Thank you for your feedback and for choosing our hotel. We're glad to hear that you had an overall great experience. We apologize for the inconvenience caused by the absence of an ice machine during your stay. Your comments are valuable to us, and we will look into options to improve this aspect for our guests. We appreciate your understanding and hope to welcome you back to Extended Stay America for an even better stay in the future.Sincerely,Hotel Management
Not very clean
Business response:
Dear Teresa, Thank you for your feedback. We apologize for any cleanliness issues you encountered during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret any shortcomings in this area. Your comments have been shared with our housekeeping team to ensure immediate improvements. We appreciate your input as it helps us enhance our services. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
The person at the front desk did her best under the unfortunate circumstance of limited cleaning staff. As a result, I waited up to 20 minutes to get checked in. I did receive a little bit of a discount for the inconvenience but that did not make up for me being late to a wedding. Possibly this was a random situation. Also, the shower curtain did not stop water from pouring onto the bathroom floor. This hotel is not on my list for future stays.
Business response:
Dear Bernadette, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay, including the delay at check-in and the shower curtain issue. We are addressing these matters to improve our service efficiency and guest experience. We value your input and hope to welcome you back for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,282 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.