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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El piso estaba demasiado sucio.
Business response:
Dear Alma, Thank you for bringing this to our attention. We sincerely apologize for the condition of the floor during your stay. Cleanliness is a top priority for us, and it’s disappointing to hear that we fell short in this area. We will address this issue with our housekeeping team to ensure it doesn’t happen again. Your feedback is important to us, and we hope you’ll give us another chance to provide a better experience in the future.Sincerely,Hotel Management
Nice location, but understaffed The front desk people went above and beyond. The cleaning crew however, are doing a poor job doing their actual job. I took all the towels I could find in my hotel room and went around and cleaned the entire floor in my hotel because the entire floor was sticky and incredibly dirty. The real problem lies with the owner of this particular business in Irvine. He’s understaffed and I heard from the workers he mistreats his employees due to his policies.
Business response:
Dear Joel, Thank you for your feedback. We’re glad to hear that our front desk team provided excellent service, but we sincerely apologize for the poor cleanliness and the issues you experienced. We take your comments seriously and are addressing these concerns with our cleaning staff to ensure such lapses are corrected. We also want to assure you that we value our employees and are committed to improving working conditions. Your experience is valuable in helping us improve, and we hope you’ll consider staying with us again ... read more
Bathtub was a little dirty. Carpet around the AC unit was wet, when called to report to the front desk, there was no answer.
Business response:
Dear Joseph, Thank you for your feedback. We’re sorry to hear about the cleanliness issues with the bathtub and the wet carpet around the AC unit. We also regret that your call to the front desk went unanswered. This is not reflective of our standards, and we are addressing these concerns with our maintenance and front desk teams to ensure better service. Your comments are valuable as we work to improve our facilities. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide a better ... read more
Just okay El desayuno era “to go”, muffins, café y chocolate. Había poco personal disponible, entonces cuando necesitábamos algo íbamos a recepción a pedirlo a quien estuviera. Para dormir está bien, pero las instalaciones necesitan mantenimiento. No hice uso de la cocineta. El aire a veces funcionaba y otras no, pero de nuevo solo usamos la habitación para bañarnos y dormir.
Business response:
Dear Leticia, Thank you for sharing your feedback. We’re glad to hear that the room met your basic needs. We apologize for any inconvenience caused by the limited breakfast options and maintenance issues. Your comments are important, and we will address the concerns with our team to improve our facilities and service. We hope to provide a better experience next time.Sincerely,Hotel Management
Unfortunately, they were short staffed and rooms were being checkin dirty. Ours had hair in fridge, tub and a disposal razor left on tub side. The main lobby smelled horribly of cigarette smoke even though the whole city is nonsmoking.
Business response:
Dear Lara, Thank you for your feedback. I’m very sorry to hear about the issues with cleanliness and the unpleasant smell you experienced. This is not the standard we aim for, and I apologize for the inconvenience caused. We are addressing these concerns with our team to improve our cleanliness and ensure a more comfortable environment in your future stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,281 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.