This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Blow dryer was not included in the bathroom. Bathroom outlet did not work at all. Room floor was very gross and sticky.
Business response:
Dear Guest, Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the bathroom amenities and cleanliness. Your feedback is important to us, and we will address the missing blow dryer, non-working outlet, and floor cleanliness immediately. Ensuring our guests have a comfortable and pleasant stay is a top priority, and we regret that we fell short in this instance. We appreciate your feedback and hope to have the chance to improve your experience in the future.Sincerely,H... read more
Less expensive for a reason The price was less expensive than other hotels in the area but the facility was very run down. However, it was clean. The breakfast that is included is a packaged granola bar/muffin that is set out in the lobby. There was a lot of garbage around hotel. Front desk staff do not seem to be consistent or know what to do. I witnessed several people complaining to front office staff. If you want any items in your room such as cups, coffee maker, soap, pans, forks, etc., you need to request them and pick... read more
Business response:
Dear Guest, Thank you for your feedback. We’re glad you found our facility clean and our pricing competitive. However, we apologize for the issues you encountered with the facility’s condition, breakfast options, and cleanliness around the hotel. We’re also sorry to hear about the inconsistencies with our front desk staff. Your comments are valuable, and we will address these concerns to improve our services. We hope to provide a better experience on your next visit.Sincerely,Hotel Management
El piso estaba demasiado sucio.
Business response:
Dear Alma, Thank you for bringing this to our attention. We sincerely apologize for the condition of the floor during your stay. Cleanliness is a top priority for us, and it’s disappointing to hear that we fell short in this area. We will address this issue with our housekeeping team to ensure it doesn’t happen again. Your feedback is important to us, and we hope you’ll give us another chance to provide a better experience in the future.Sincerely,Hotel Management
Nice location, but understaffed The front desk people went above and beyond. The cleaning crew however, are doing a poor job doing their actual job. I took all the towels I could find in my hotel room and went around and cleaned the entire floor in my hotel because the entire floor was sticky and incredibly dirty. The real problem lies with the owner of this particular business in Irvine. He’s understaffed and I heard from the workers he mistreats his employees due to his policies.
Business response:
Dear Joel, Thank you for your feedback. We’re glad to hear that our front desk team provided excellent service, but we sincerely apologize for the poor cleanliness and the issues you experienced. We take your comments seriously and are addressing these concerns with our cleaning staff to ensure such lapses are corrected. We also want to assure you that we value our employees and are committed to improving working conditions. Your experience is valuable in helping us improve, and we hope you’ll consider staying with us again ... read more
Bathtub was a little dirty. Carpet around the AC unit was wet, when called to report to the front desk, there was no answer.
Business response:
Dear Joseph, Thank you for your feedback. We’re sorry to hear about the cleanliness issues with the bathtub and the wet carpet around the AC unit. We also regret that your call to the front desk went unanswered. This is not reflective of our standards, and we are addressing these concerns with our maintenance and front desk teams to ensure better service. Your comments are valuable as we work to improve our facilities. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide a better ... read more
Just okay El desayuno era “to go”, muffins, café y chocolate. Había poco personal disponible, entonces cuando necesitábamos algo íbamos a recepción a pedirlo a quien estuviera. Para dormir está bien, pero las instalaciones necesitan mantenimiento. No hice uso de la cocineta. El aire a veces funcionaba y otras no, pero de nuevo solo usamos la habitación para bañarnos y dormir.
Business response:
Dear Leticia, Thank you for sharing your feedback. We’re glad to hear that the room met your basic needs. We apologize for any inconvenience caused by the limited breakfast options and maintenance issues. Your comments are important, and we will address the concerns with our team to improve our facilities and service. We hope to provide a better experience next time.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 4.3 star rating with 2,632 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.