Extended Stay America - Orange County - Irvine Spectrum

Business response:

Dear Walkirys, Thank you for your positive feedback! We're delighted to hear you had a good experience at our hotel. Providing exceptional service and comfort to our guests is our goal, and we appreciate your recognition. Your satisfaction is important to us, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely, Hotel Management 

Business response:

Dear Ricardo, Thank you for your positive feedback. We appreciate your understanding regarding the age of our facilities. We continuously strive to maintain a comfortable and pleasant environment for our guests. Your satisfaction is important to us, and we value your comments. We look forward to welcoming you back to Extended Stay America and ensuring your next stay is equally enjoyable.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We're pleased to hear that you found our hotel clean, safe, and suitable for your overnight stay. Providing a comfortable and convenient experience for our guests is important to us. We appreciate your comments and hope to welcome you back for another restful stay should your travels bring you this way again. Safe journey!Sincerely,Hotel Management 

Business response:

Dear Roswen, We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention.S... read more