This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
they gave me the wrong room twice the hallways were a little bit too dirty
Business response:
Dear rene, Thank you for your feedback. We apologize for the mix-up with your room assignments and for the cleanliness issues you encountered in the hallways. This is not the level of service we aim to provide, and we will address these concerns with our team to ensure improvements are made. Your experience is important to us, and we appreciate your understanding. We hope to welcome you back to Extended Stay America soon for a much better stay!Sincerely,Hotel Management
Room was in dire need of remodeling holes in walls kitchen was screwed together almost comical . But we felt safe and was comfortable. But needs updating
Business response:
Dear Philip, Thank you for sharing your thoughts with us! We’re glad to hear that you felt safe and comfortable during your stay. Your feedback about the need for remodeling and updating has been noted, and we will address these concerns as part of our ongoing efforts to improve our property. We appreciate your understanding and hope to provide you with an even better experience on your next visit. We look forward to welcoming you back!Sincerely,Hotel Management
Un poco sucio
Unfortunately there were short staff and we had to wait an hour after checking to get a room, there were several other customers having the same issues.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the wait time to get your room. We understand how frustrating this can be, especially when other guests are facing similar issues. Please rest assured that we are addressing our staffing levels to improve the check-in process. Your comments are invaluable as we strive to enhance our service. We appreciate your patience and hope to welcome you back for a smoother experience in the future.Sincerely,Hotel Management
Very nice property.
Business response:
Dear Kim, Thank you for your kind words! We’re thrilled to hear you had a positive experience at our property. Our team works hard to ensure every guest enjoys a comfortable and pleasant stay, and it's wonderful to know our efforts are appreciated. We look forward to welcoming you back to Extended Stay America in the future and hope your next stay is even better. Sincerely,Hotel Management
Room was very clean and had the amenities we needed. The parking lot unfortunately was being re-paved so parking was a bit difficult. We did find spaces in the shopping area next to the hotel, but we did feel a bit uneasy parking there. Hotel is in a great area, walking distance to dining and 3 minutes away from the train station, and the Irvine Spectrum Center, so that was very convenient.
Affordable price. Quilts and bathrooms were not cleaned up. The decor was a bit old and the door locks didn't feel particularly secure.
Business response:
Dear Xavier, Thank you for your feedback. We appreciate your comments on our pricing and are glad you found it affordable. We apologize for the issues with cleanliness, decor, and door locks. Please rest assured that we are addressing these concerns to improve our standards. Your feedback is invaluable in helping us enhance our guest experience. We hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,281 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.