This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I could give zero stars, I would. This was the worst experience I’ve ever had with a hotel. Even though we had a reservation, we were told the room wasn’t ready — and had to wait over 30 minutes past check-in time (3:30 PM). When they finally gave us the room, it was disgusting. There were dirty towels all over the bathroom floor and hanging from hooks. We had to wait another 30 minutes for someone to come clean it. The entire place was filthy. I’ll attach photos to show how bad it really was. If I had any other option, I... read more
Business response:
Dear Sargon, We are genuinely sorry for the experience you described and sincerely apologize for the inconvenience and frustration it caused. Arriving in a room in that condition, especially after a delay, is wholly unacceptable and does not align with the experience we aim to provide. While certain operational challenges can arise, they should never compromise cleanliness or guest comfort. Your feedback has been shared with our team for immediate attention, and we’re committed to making improvements. We hope you’ll consider... read more
I Won’t Be Back For sleeping and changing clothes, the room serves its purpose. Everything else is below standard. For this hotel to be in Irvine, in an industrial business setting and around the corner from the beautiful Irvine spectrum is sad. Looks like it hasn’t had an upgrade since it opened. The mattress on the sofa bed needs to be in the trash. Housekeeping had not been completed before my stay. A used bar of soap was still in the shower. There was food under the sofa, cobwebs on the side of the dresser and the microw... read more
Business response:
Dear Miya, We sincerely apologize for the discomfort you experienced during your stay. This is not the standard we strive to uphold, and we regret that your expectations were not met. We are committed to providing a clean, comfortable environment for all guests, and your feedback is invaluable in helping us improve. We remain committed to improving and hope to regain your trust. Sincerely, Hotel Management
It was a bad stay A to Z
Business response:
Dear Ayca, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
We checked in and we walked into our room. It smelled like cigarettes, even though the room was a non-smoking room. We tried contacting the lobby through the hotel phone and it was unplugged. We also noticed that the smoke detector was not attached to it. I had to call customer service to give me the lobbies phone number when I finally contact the lobby. They came to check the room because they said that we had had 20 minutes being in there, but we took that time to look for our room. We finally got another room and the key ... read more
Business response:
Dear Carla, Thank you for taking the time to share your experience. We are truly sorry for the discomfort and frustration you encountered during your visit. What you described does not reflect the level of service we aim to provide, and we sincerely apologize for the inconvenience you faced, especially regarding the condition of the room and the interaction at checkout. Your feedback has been shared with the appropriate teams, and we’re committed to addressing these concerns. We hope you’ll consider giving us another opportu... read more
Terrible nights The bed was so warn it was so soft and you can fill the springs on the mattress. I asked to be moved to another room and was told it can be done the following day. When I checked the person didn't know anything about the change. I also asked for towels which were not provided so I had to track someone down to get towels.
Business response:
Dear Henry, Thank you for taking the time to share your experience. We’re sorry to hear that your stay did not meet expectations, and we sincerely apologize for the discomfort and inconvenience you encountered. Your feedback has been shared with our team so we can address the communication and service concerns noted. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a more seamless and comfortable visit. Sincerely, Hotel Management
Very bad smell on the wall by the headboard . Musky odor. The tub had mold and the kitchen sink when it use had really bad smell. Overall the property need maintenance . Bedsheets is smell bad especially the cover . I had to purchased my own beddings. It shortened my stay instead of 5 days . It was a nightmare for two nights.
Business response:
Dear Stephanie, Thank you for sharing your experience. We sincerely apologize that the condition of your accommodations caused discomfort and impacted your visit. It is always our goal to provide a clean and welcoming environment, and we regret that we fell short during your stay. Your concerns about maintenance and cleanliness are taken seriously and will be shared with our team to prevent future occurrences. We appreciate your feedback and hope you might consider giving us another chance to deliver a more positive experien... read more
Checking in at 9:15 PM and the room was still not ready. Had to wait 30 minutes for room to be ready. Didn’t get in the room until almost 10:00 pm. Not acceptable.
Business response:
Dear Dustin, Thank you for taking the time to share your experience. We genuinely regret the inconvenience you encountered upon arrival and understand how frustrating it must have been to wait after a long day of travel. Your comments are important to us and help guide our efforts toward providing a more seamless experience. We hope you’ll consider giving us another opportunity in the future to offer the level of service you rightly expect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.