This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very friendly staff. Facilities have seen better days, despite recent renovation. Bed was uncomfortable.
Business response:
Dear Thomas,Thank you for taking the time to share your experience. We are pleased to hear that you found our staff friendly, as providing warm and helpful service is always a priority. We regret, however, that the comfort of your bed and the overall condition of the facilities did not fully meet your expectations. While recent updates have been made, we understand there is always room for improvement, and we appreciate your honest feedback. Your comments have been shared with our team as we continue working toward enhancing... read more
Great place for extended visits
-
Overnight stay I loved that it had parking included. The bed was comfortable. The shower was perfect. Employees at the front desk were very friendly.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed it here and we met your expectations. It’s always wonderful that our guests are satisfied with the amenities that we work hard to provide. We appreciate your kind words about our front desk team. We take great pride in providing excellent customer service, and we will be sure to share your comments with them as they will be pleased to know their efforts were appreciated. Thank you again for your review, and we look forward to ... read more
Check in process was quick & easy but once you start walking to the elevators, the smell is so bad. It only got worse as you get in the elevator and up. The hallways leading to the room smelled so bad. All kinds of people with their doors wide open, cooking, yelling, dogs barking. I felt like I had just walked into a slum lords building in the middle of new york city. People arguing, music going on, loud ass TVs. I know it’s an extended stag but come on. There were people going up and down the hallways and slamming doors wel... read more
Business response:
Dear Yadira, Thank you for your feedback. We sincerely apologize for the discomfort and noise you experienced during your stay. Ensuring a pleasant and secure environment for all guests is a top priority, and your concerns will be addressed with the team. We appreciate your honesty and will work to improve these areas. We hope you will consider giving us another opportunity to provide a more comfortable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 2,957 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.