Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Tan, Thank you for reviewing your stay. We are happy your overall experience was pleasant, and you liked your room. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest. Sincerely, Hotel Management 

Business response:

Dear Wendell, We are glad to hear your stay worked out well for your plans! It is great to know our location and value made a positive impression. At Extended Stay America, we aim to offer both comfort and convenience, and we're happy that came through during your visit. We appreciate you choosing us and hope to welcome you back the next time you're in town. Sincerely, Hotel Management 

Business response:

Dear Suzanne, Thank you for your kind remarks about your comfort during the stay. We understand that circumstances sometimes limit the length of visits, and we appreciate you choosing to stay with us. We regret any challenges you faced and hope that when the opportunity arises, you will consider returning. We would be delighted to welcome you back and provide an even more enjoyable experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are so glad you enjoyed the spacious setup and found your stay to be a great value, Ava! It is always rewarding to hear that our guests appreciate the comfort and convenience we strive to provide. Having a kitchenette definitely adds a nice touch for extended visits, and we are happy it suits your needs. Thanks for choosing Extended Stay America — we’d love to welcome you back anytime you’re in the area! Sincerely, Hotel Management