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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds were not stable , non carpeted floors
Business response:
Dear Don, We appreciate you taking the time to share your experience! Providing a comfortable and enjoyable stay is always our goal; therefore, we regret your concerns with your room's bed and flooring. We're always looking for ways to enhance the guest experience and will certainly take your comments into consideration. We'd love the opportunity to welcome you back in the future and ensure an even more enjoyable stay. Thank you for sharing your thoughts—we truly value your perspective! Sincerely,Hotel Management
Stated there was a brekfast included and that was not the case; coffee and wrapped muffins
Business response:
Dear Heather,Thank you for your feedback. The grab-and-go breakfast includes coffee and pre-packaged items for guests seeking a quick and convenient option. It is understandable that expectations may vary, and feedback like yours helps in evaluating ways to improve the guest experience. If there is any confusion regarding breakfast offerings, clarification can always be provided at the front desk. Your comments are appreciated. Sincerely,Hotel Management
The price was good. Our room was clean it had a stove, refrigerator, and microwave. But I walking to our room the halls had debri so did the elevator. Also the bed in the I room moved around it was not bolted down i have had better stays at other places better night sleep. Also breakfest was just coffee, murffins, Nutri-Grain bars and oatmeal.( If that bothers you)
Business response:
Dear Jennifer,Thank you for sharing your feedback. We appreciate hearing that the room was clean and the amenities were to your satisfaction. However, we regret that your experience with the cleanliness of the hallways and elevator fell short of expectations. Your comments regarding the bed and breakfast options are also noted, and we apologize for any inconvenience. We will review these areas to improve the guest experience in the future. We hope for another opportunity to provide you with a more comfortable stay.Sincerely,... read more
The room was ok. I requested two beds and they gave me 1 bed and were unable to meet my needs until the following day. The grab and go breakfast was scarce and the second morning there was nothing but instant oatmeal. I went at 7:30 and the coffee was empty. I won’t go back.
Business response:
Dear Marcia,Thank you for sharing your experience. We’re sorry to hear that your room request wasn’t met immediately and that the breakfast offerings did not meet your expectations. We understand how important it is to have your needs addressed promptly, and we will review this to improve future guest experiences. Your feedback is valued, and we hope to have another opportunity to serve you better in the future.Sincerely,Hotel Management
No shampoo but otherwise fine
Great location, however no gym, no complimentary to ice and water. No shampoo in hotel. Breakfast is really just to go option, well below the standards of similar hotels. Staff was nice.
Business response:
Dear Jon, Thank you for taking the time to share your experience. We are glad to hear that you enjoyed our location and found the staff to be friendly. However, we sincerely apologize that some amenities did not meet your expectations. We understand how important it is to have access to a gym, essential toiletries, and a more satisfying breakfast experience. Your feedback is invaluable to us, and we’ll be reviewing these areas to ensure we improve moving forward. We hope you’ll give us another opportunity to provide a more e... read more
Great location, it is safe, quiet and convenient.
Business response:
Dear Mitzi, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 2,957 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.