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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The price was good. Our room was clean it had a stove, refrigerator, and microwave. But I walking to our room the halls had debri so did the elevator. Also the bed in the I room moved around it was not bolted down i have had better stays at other places better night sleep. Also breakfest was just coffee, murffins, Nutri-Grain bars and oatmeal.( If that bothers you)
Business response:
Dear Jennifer,Thank you for sharing your feedback. We appreciate hearing that the room was clean and the amenities were to your satisfaction. However, we regret that your experience with the cleanliness of the hallways and elevator fell short of expectations. Your comments regarding the bed and breakfast options are also noted, and we apologize for any inconvenience. We will review these areas to improve the guest experience in the future. We hope for another opportunity to provide you with a more comfortable stay.Sincerely,... read more
The room was ok. I requested two beds and they gave me 1 bed and were unable to meet my needs until the following day. The grab and go breakfast was scarce and the second morning there was nothing but instant oatmeal. I went at 7:30 and the coffee was empty. I won’t go back.
Business response:
Dear Marcia,Thank you for sharing your experience. We’re sorry to hear that your room request wasn’t met immediately and that the breakfast offerings did not meet your expectations. We understand how important it is to have your needs addressed promptly, and we will review this to improve future guest experiences. Your feedback is valued, and we hope to have another opportunity to serve you better in the future.Sincerely,Hotel Management
No shampoo but otherwise fine
Great location, however no gym, no complimentary to ice and water. No shampoo in hotel. Breakfast is really just to go option, well below the standards of similar hotels. Staff was nice.
Business response:
Dear Jon, Thank you for taking the time to share your experience. We are glad to hear that you enjoyed our location and found the staff to be friendly. However, we sincerely apologize that some amenities did not meet your expectations. We understand how important it is to have access to a gym, essential toiletries, and a more satisfying breakfast experience. Your feedback is invaluable to us, and we’ll be reviewing these areas to ensure we improve moving forward. We hope you’ll give us another opportunity to provide a more e... read more
Great location, it is safe, quiet and convenient.
Business response:
Dear Mitzi, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hotel Management
Staff were so hospitable and friendly!
quiet. Great staff. Parking five star. Room was not as clean I would have liked. Hair in sink. Rag over shower curtain. Little things. Overall I was happy! I will go back.
Business response:
Dear LaRhonda,Thank you for your feedback. We are glad to hear you appreciated the quiet atmosphere, great staff, and convenient parking. We sincerely apologize for the cleanliness issues you encountered and understand how important attention to detail is. Your comments have been shared with our team, and we will work to address these concerns. We appreciate your understanding and look forward to welcoming you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,890 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.