Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Edwin, We are pleased to see you enjoyed your stay with us. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again!Sincerely,Hotel Management 

Business response:

Dear phelon, Thank you for your feedback. We appreciate your observation regarding the nearby dining options and grocery store accessibility. While we understand the inconvenience, we hope the variety of dining choices available nearby, including Carl's Jr. and Wendy's, offered some convenience during your stay. Your feedback helps us understand our guests' needs better, and we will consider ways to enhance the convenience of local amenities for future guests. We appreciate your understanding and hope to welcome you back for... read more

Business response:

Dear Scott, Thank you for your feedback, and we apologize for any disappointment you experienced during your stay at Extended Stay America. Your satisfaction is our priority, and we would appreciate the opportunity to learn more about your experience so we can address any concerns you may have. We value your patronage and hope to have the chance to exceed your expectations in the future.Sincerely, Hotel Management