Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Toni, Thank you for being our guest and sharing your kind words about the team! Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome! It was a pleasure hosting your visit, and we look forward to your return to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear MING, Thank you for staying with us and for sharing your comments. We’re glad you found the pricing reasonable and appreciate your feedback. We do apologize for the unpleasant smell you noticed near the walkway, as this is not the experience we aim to provide. Your comments have been shared with our team so we can address the issue and improve the overall environment for our guests. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Angela, Thank you for taking the time to share your feedback. We are pleased to know that you found the property secure and peaceful during your visit. At the same time, we recognize there is always room to enhance the overall guest experience, and your observations help us identify areas for improvement. Our team is committed to creating a welcoming environment and ensuring that every stay exceeds our visitors' expectations. We value your input and hope to have the opportunity to provide an even more enjoyable and seam... read more

Business response:

Dear Greger, Thank you for sharing your thoughts with us. We regret that the lobby did not provide the welcoming and comfortable impression we strive to offer our guests. Your feedback is invaluable in helping us identify areas that need attention, and we will review this with our team to ensure improvements are made. Creating an inviting and well-maintained environment is a priority for us, and we hope to have the opportunity to provide a more polished and enjoyable experience on a future stay. Sincerely, Hotel Management 

Business response:

Dear Todd, Thank you for sharing your feedback. We are pleased to hear that you found your room well-maintained and that our staff made your stay memorable. We sincerely apologize for the issues you encountered in the hallway and with the carpet, and we understand how these concerns can affect the overall experience. Your observations regarding the front desk service have been noted, and we will share them with the team to enhance the guest experience. Ensuring the comfort and satisfaction of our guests is our unwavering com... read more