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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, bedroom doesn’t smell nice , bathroom shower really bad and people is not friendly.
Business response:
Dear William, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We strive to deliver exceptional service consistently; thus, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding serv... read more
Bird droppings on the window sill, pubes in the bathroom, food smears in the refrigerator. I was repulsed.
Business response:
Dear benjamin, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room during your stay. Cleanliness is of utmost importance to us, and we deeply regret the oversight that led to your discomfort. Rest assured, we are taking immediate steps to address the cleanliness issues you encountered to prevent such incidents in the future. Your feedback is invaluable, and we appreciate your patience and understanding. We hope for the opportunity to regain your trust and provide you with a much-im... read more
Thank you Tina! I stayed at this hotel twice on the week of March 18th through the 21st I believe and both times Tina was the night audit person when I checked in. I just wanted to say how awesome Tina was and accommodating she's very friendly and helpful. I suffer from a rare disease called Cushing's disease and I have to stay at your facility in the evening so I can go to my doctor's appointments in the morning. Just wanted to say thank you again for being so kind and helpful for me.
A nice quiet place Nice, clean hotel. Good for a place to stay near SNA
Business response:
Dear Jonathan, Thank you for your positive review of your recent stay at Extended Stay America! We're delighted to hear that you found our hotel to be nice and clean during your stay. Providing a comfortable and pleasant experience for our guests is our top priority, and we're glad to know that we met your expectations. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay. Sincerely,Hotel Management
Bare bones, but clean and convenient. We had some loud tv neighbors up all night. Staff was friendly.
Business response:
Dear Mark, Thank you for reviewing our hotel. It is nice that you had a satisfactory time. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks on various issues are shared with our team for improvement, as we want our guests to have a perfect hotel experience while with us. Considering our friendly staff, please return, and we welcome you for a better experience.Sincere... read more
The staff were nice, but they just seemed short staffed. I had to wait about half an hour to check-in and then my key card didn't work. The elevator smelled of weed and there seemed to be this weird balance of people staying for a night versus people that were living there. Old clothes were left in the bathroom and it just seemed really run down.
Business response:
Dear Anna, Thank you for being our guest and sharing your feedback. We are happy you enjoyed your stay overall, although we apologize for the issues you experienced during check-in. We have also noted your comments about the various issues you described and are committed to improving the overall guest experience by addressing these concerns. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. Thank you again for your review. We would love the opportun... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,436 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.