Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Christian, Thank you for taking the time to review your stay with us. We are pleased that you found our guest rooms clean and well-kept, and we certainly appreciate your kind comments about our parking facility. However, we hope you will accept our apologies for the maintenance once you outlined the bathroom and for our grab-and-go breakfast not meeting your expectations. We value your feedback and will share it with the relevant departments, as we continually strive to enhance our guest experience. It was a pleasure ho... read more

Business response:

Dear Tan, Thank you for reviewing your stay. We are happy your overall experience was pleasant, and you liked your room. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest. Sincerely, Hotel Management 

Business response:

Dear Wendell, We are glad to hear your stay worked out well for your plans! It is great to know our location and value made a positive impression. At Extended Stay America, we aim to offer both comfort and convenience, and we're happy that came through during your visit. We appreciate you choosing us and hope to welcome you back the next time you're in town. Sincerely, Hotel Management 

Business response:

Dear Suzanne, Thank you for your kind remarks about your comfort during the stay. We understand that circumstances sometimes limit the length of visits, and we appreciate you choosing to stay with us. We regret any challenges you faced and hope that when the opportunity arises, you will consider returning. We would be delighted to welcome you back and provide an even more enjoyable experience in the future. Sincerely, Hotel Management