Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Jason, Thank you for choosing to stay with us and for taking the time to write such a kind review. We’re delighted to hear that our team made such a positive impression with their friendliness and professionalism. It’s always wonderful to know that our staff contributed to a pleasant stay for our valued guests. Your kind feedback has been shared with the team, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear WEI, Thank you for taking the time to review your recent stay with us. We are sorry to hear that housekeeping did not meet your expectations and that your room was not cleaned as expected. Your comments have been shared with our housekeeping team to ensure these standards are reinforced. We hope that, despite this shortcoming, other aspects of your stay were more enjoyable and look forward to the opportunity to provide a more pleasing experience in the future. Sincerely, Hotel Management 

Business response:

Dear James, Thank you for sharing your experience and highlighting the key features of our hotel. We are delighted to hear that you enjoyed the quiet yet convenient location and that our staff made such a positive impression with their professionalism and attentiveness. Thank you again for your generous comments, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Veronica, Thank you for sharing your feedback with us. We’re glad to hear that you found the room comfortable and enjoyed the air conditioning. It’s also great to know that the ample parking and quiet surroundings contributed to your relaxing stay. Your sense of safety and comfort is important to us, and we’re happy that these aspects met your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Steven, Thank you for taking the time to share your experience. We apologize that the property and room did not initially meet your expectations in terms of cleanliness and maintenance. We’re glad our team responded promptly to address your concerns and that you found them friendly and helpful. Guest feedback like yours is valuable as we continue to improve our property and services. We hope to have the opportunity to provide you with an even more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Jesse, Thank you for sharing such thoughtful feedback about your recent stay. We are glad you found comfort in the bed, appreciated the convenience of the kitchenette, and made use of the shower and ironing amenities. At the same time, we sincerely regret that the breakfast selection and surrounding dining options did not add more value to your visit. Guest insights like yours help us identify areas where we can improve, and we are committed to enhancing the overall experience. We hope you will consider giving us anothe... read more