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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience Had to stay here flight was cancelled. Upon check in, the front desk clerk was not in uniform. Looked like he just walked off the street. Lobby was unclean. Elevator had some type of fluid on the floor. Pizza crust left in the hallway. Doritos smashed in the floor. Paid for a king size room. Got a queen bed, had more hills and valleys in the mattress then the state of California. Room was cleaned by me, extra dirty. When informing front desk of condition, response was "ok" with no movement to fix the prob... read more
Business response:
Danielle, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
gross gross. dirty. run down. creepy.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Property overall dirty, entire hotel smells, specially the floor we were placed at, extremely loud you can hear the television of all the rooms around, and children running up and down the hallways, stairs screaming. It seems like the hotel is housing people/families long term which is fine but should warn guests upon checking in.
Business response:
Yanira, thank you for your candid evaluation. We regret not the noise disturbance you experienced. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We also apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. S... read more
1) We requested for extra blanket...Sorry we ran out. 2) We requested for for extra rollaway bed...sorry we ran out. 3) Breakfast included...only muffins, coffee. 4) Housekeeping services...only two days a week. 6) Studio had kitchen...but no cookwares, no pans or pots. All kitchen drawers are empty.
Business response:
Tuan, thank you for evaluating your stay at our hotel. Please accept our apologies for your disappointment with the lack of amenities. We will share your comments appropriately to see where we can improve. We also apologize you were not happy with the breakfast we offer. We will let out food and beverage team know about it as we strive to enhance our guest experience. We regret your frustration with the changes in our housekeeping policy. Thank you again for your feedback, and we hope to see you again soon. Sincerely, Hotel ... read more
Do Not Recommend Terrible place to stay. Took over half hour to check in as no at front counter. Room had dirty floor, hair dryer, chairs, no coffee maker, no extra sheets or bedding. Pull out sofa was recliner! 😲 Even though it was non smoking, could smell smoke and there was strange smell in room. Upon check out, took 20 minutes as no one at front counter. Will never stay at extended inn again. Screens on lower levels were ripped. Wish I could get refund!
Business response:
Stephen, Thank you for posting a review of your recent stay. We are disappointed to learn about your experience. We are sorry for the cleanliness issue in your room and for the inconvenience you may have experienced. We are grateful for your comment and will share this with our housekeeping team in an effort to be more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Tough check in and tough stay. Great neighborhood They checked me into a room that the housekeeper thought was a stay over. I had just driven/rode 22 straight hours so I had to sleep. When I tried to turn on the table light in the dark (room has great black out curtains) I grabbed a half empty water bottle with grease all over it. After washing my hands I found the last guest’s soap in the shower and a host of supplies in the fridge (onion, eggs, beers, rum, hot sauces). I told the front desk and hours later had to tell the ... read more
Business response:
Rod, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
It was not what I expected at all. Very out dated and dusty. Rust on microwave. Stove looked rusty on top. Fridge was loud and missing parts. Table was stained with I think mail polish drippings. Chair was ripped. Bed was uncomfortable and light bulbs needed replacement. I checked out after seeing the state of the room. Lobby was dirty and dusty too.
Business response:
Alyta, thank you for evaluating your stay with us. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and, rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We do hope you will stay with us another time so we can provide... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,897 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.