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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run down property and dirty. Almost stepped in dog crap while exiting my car in parking lot. Not what I expected for a Newport Beach address.
Business response:
Dear Vic, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
The facility looks clean and modern from the outside, which is where the pleasantries end. There’s a bad smell throughout the hotel. The elevator smells like an armpit, the room reed of smoke, the air conditioner didn’t work and the shower curtain rod was on its last legs. The only redeeming thing about my stay is that I was hardly there.
Business response:
Dear Guest, thank you for your comments during your recent stay at our hotel. We apologize for not meeting your expectations. You have our assurance that we shared your feedback with our housekeeping and maintenance team to ensure clean and well-maintained suites for our guests. We wish to welcome you back next time to provide you with a seamless experience.Sincerely,Hotel Management
I am shocked that orbitz offered this hotel. I felt scammed by the end of this trip. Starting with the rental car and then the hotel / homeless shelter. Mold. Bullet holes. Roaches. Bugs in bed. The smell of the hotel. Unacceptable. Tried to get a refund but because i had no where else to go with 2 kids, i had to stay there , they would not refund me. Complete unacceptable nightmare for me and my kids.
Business response:
Dear Carin, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. Please allow us to review the situation you mentioned to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Worst place for families!! It’s no more a place meant for family.. Haven for weed Smokers !!. Quality of furniture and beds are horrible!! Beds sheets and covers smells old and rotten don’t think they use even an ounce of detergent for cleaning. Recliner faux leather/cover was torn and they didn’t even cared to repair it..
Business response:
Dear Rishi, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. We truly appreciate your feedback.Sincerely,Hotel Management
Hotel is run down, someone tried to get in my room twice within one night. There was no hot water and towels.
Business response:
Dear Kylie, it was disappointing to read your comments concerning your stay at our hotel. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Worst place for Families!! Great place for smokers This place is no more meant for family!!.. there is no control on weeder’s smoking all around the property.. it’s a disgrace.. Maintenance of rooms have become pathetic.. smells old and rotten, recliner leather is torn.. don’t know what all to list here.. unfortunately had no other suites option with Kitchen available nearby.. will Never stay here ever!!!
Business response:
Dear Rishi, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We truly appreciate your feedback.Sincerely,Hotel Management
I immediately found another hotel to stay at right away after viewing our room and checked out of this place the very next morning since it was past midnight already when we arrived and was very exhausted! Our room was very dirty, old, the toilet Jagdish didn't flush, the sink didn't drain, the fridge was rusted bad and looked like a murder scene, and bedding and curtains were dirty, the windows didn't fully close, and it smelled very dusty! Along with other things but there was also a homeless man just roaming around the ha... read more
Business response:
Dear Ashlei, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
My stay was canceled without any notification from Expedia or hotel. Manager was rude and said it was Expedia's fault/they didn't have any of our contact info from the reservation anyway
Business response:
Dear matt, thank you for taking the time to share your comments. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience caused. We hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
Poor Service. The rooms need to be update.
Business response:
Dear Oscar, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. We are also sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.