Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Ariana, Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we will review them to make necessary improvements. We strive to provide a better experience for all our guests, and we hope to have another opportunity to serve you in the future. Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for your feedback. We apologize for the noise disturbances you experienced during your stay. Your comfort is important to us, and we are addressing this issue with our team to improve the soundproofing and manage noise levels more effectively. We appreciate your understanding and hope to have the opportunity to provide you with a quieter and more restful stay in the future. Thank you for your feedback, and we look forward to welcoming you back. Sincerely,Hotel Management 

Business response:

Dear Jose, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the hot water during your stay. Thank you for bringing this concern to our attention; we will address the issue with our team to prevent it from happening in the future. We appreciate your understanding and hope to have the chance to provide you with a much-improved experience on your next visit.Sincerely,Hotel Management