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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was uncomfortable and the blankets were comfortable enough
Business response:
Thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
It served my purpose very well. It would be a fine place to stay when working on a project.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The price was hard to beat, however you get what you pay for. Construction going on due to renovations. However that doesn’t excuse the distinct smoke smell in our rooms hallway.
Business response:
Thank you for evaluating your visit at our hotel. We are glad you liked our affordable pricing, but we regret the disturbance caused due to the renovations. We also apologize for the smoke smell, which made your stay uncomfortable. Please be assured your concern for the smoke smell will help us enforce our no-smoking policy more efficiently. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve your impression of us on your next visit to our area. Sincerely, Hotel Management
PRO: storage; frig; microwave; burners; decor; bed; shower curtain; iron; hair dryer; location. CON: floor corners NOT clean; tub wall damaged; shower mixer malfunction; was told "bagels, muffins, granola, oatmeal", NO! only granola [I can't eat]; couldn't close windows; ROUGH T.P.! No pool.
Business response:
Thank you for being our guest. We are pleased you liked our location as well as the hotel amenities. However, we are sorry for the cleanliness and maintenance issues you encountered. We have taken note of your feedback and have shared it with the appropriate teams. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,891 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.