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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room smelt like urine, our feet stuck to the floor and the hallway smelt aweful!!
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
There was no one behind the reception desk when I arrived, I waited 25 mins to have a very rude young man check me in. The room is very outdated. The bathroom sink and tub have rusty drains and stains. There was dust/debris and dirty tissues under bed. The sheets while they appeared to be clean were very wrinkled.
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean & comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. S... read more
this hotel is just dirty, old and lacks services that normal hotels offer. For instance, to get new towels you have to take your existing ones down to the front office. Really? Its a towel.
Business response:
David, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel M... read more
This propety needs updating. The halls smell hortible, staly and old. Bathroom sink has mold every where. Never stayed in a hotel where there is no lobby bathroom for guests or a coffee pot in your room. Dishes have to be requested and do not provide enough items that you need for cooking. No cleaning as costs extra and dogs every where. Waiting for district manager to call me today. Will never ever stay in tbis hotel or recommend to anyone. Dont see how this hotel is considered a place for extended stay as i could nit wait ... read more
Business response:
Thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Room smelled Bath had standing water in it Hair on bed
Business response:
A well-maintained room sets up the tone for an excellent stay, but we sincerely apologize this wasn’t your experience with us. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to ensure such issues don’t happen again moving forward. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Property smelled and not very clean . Staff was very friendly and nice . Just didn’t like actual hotel.
Business response:
Mari, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel - this has to be priority #1. We will address this matter with our Housekeeping team immediately to take corrective action so that it does not happen again. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Hotel Management
Dirty hot mess! It is the worst hotel I’ve ever walked into. It smelled literally like dog piss. In our room there were bugs found on the bed and crawling around the floor. I will never stay with this hotel ever! I would never recommend this place to anyone. Honestly surprised people would even stay here! I got a refund and stayed at the best western. Our room there was CLEAN and made me feel at home.
Business response:
Thank you for choosing our hotel. We are sorry for the cleanliness issue you experienced in your room. We have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Dirty with a lot of dust and unable to stay. Looking for another place to stay and waste $100 for that booking
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,509 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.