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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t expect for this property to be that “rough” for the area that it’s in. I’ve stayed at other Extended Stays and they have been pretty nice. Our first room was dirty. Hairs on the pillows and the counter was super dusty. We asked for another room, and the second one was noticeably fresher. Some shady characters there, but they kept to themselves.
Business response:
Dear Johan, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness; therefore, we will address this adequately with our housekeeping team for quick review and action. Thank you, we wish you all the best for your future travels.Sincerely,Hotel Management
The room had a terrible odor. The floors were dirty, probably never mopped. The towels smelled like mold. Terrible experience for the price paid.
Business response:
Dear Annamaria, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the cleanliness concerns. We take pride in providing our guests a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
non-smoking room smell very bad of smoke Room was not ready after check in time room smelled like smoke. Very very bad, supposed to be a non-smoking hotel, but it was awful.
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. We apologize for the inconvenience you experienced during your stay, and we have shared your feedback with our housekeeping team to take quick action. Thank you for sharing your experience with us, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,707 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.