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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was clean and quiet. Nice place to stay with my small doggo. Basic, nothing fancy but it was clean. Good value for the price.
I got this room for my friend. She loved it.
Business response:
Dear Edwin, Thank you for choosing Extended Stay America. Our highest priority is ensuring our guests have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for your friend. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice if a visit to our area is in your plans.Sincerely,Hotel Management
The bed sheets smelled stale
Business response:
Dear Rajesh, Thank you for taking the time to share your concerns with us. We understand that the bed sheets were not up to your expectations, and we apologize for any inconvenience this may have caused you. We will take the necessary measures to address the issue. Your candid feedback is invaluable in our continuous efforts to improve, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management
Truly wonderful customer service !! Helped me and my friend out so much, we loved our stay in this hotel, the rooms itself are so spacious and there’s even a full kitchen in there which is amazing !! Everything about our stay was perfect ! Only a 12 minute walk from the Honda Center, everything is nearby to like restaurants and even a Starbucks. Most definitely will be staying there soon for the next upcoming tour !
Room smells really bad, we asked for a remote control the reception said that they didn't have any, the rooms looks old and for the price that we paid almost 200 it was horrible.
Business response:
Dear Troy, Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Please consider giving us a second chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,550 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.