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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pictures looked better. I’ll just start by saying, the pictures make the place look much nicer than what it actually is. I expected more when I arrived but for the price it was ok. The rooms could use a little updating. I like that there was a kitchenette. We ordered a roll away bed, the mattress we got had a stain and it wasn’t the most comfy ever but whatever we were tired didn’t mind much. We were on the 3rd floor, it immediately smelled like weed and cigarettes even though it’s a no smoking floor. Breakfast sucked, j... read more
Business response:
Michelle, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope to have another chance to serve you better. Sincerely, Hotel Management
Location..right next to our venue and several restaurant options nearby...
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location, and we are fortunate to have so many choices for dining nearby. Thank you again for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
Excellent location. Great customer service just don’t like they don’t offer breakfast
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It is so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Short walk to Honda Center Next time one of my favorite bands plays at the Honda Center, I will definitely book a room here! Loved my clean, comfortable room!
Business response:
Darryl, thank you for making Extended Stay America a part of your travel plans. A comfortable room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and look forward to your future visit. Sincerely, Hotel Management
Thought the cheap breakfast was awful and the sign “do not grab handfuls”offensive. Not to mention everything hidden or put behind the registration desk almost rude. My shower dripped constantly. The staff for the most part were helpful and friendly!
Business response:
Thank you for sharing your comments. Although you liked some of our associates, we are sorry for the rude behavior of our front desk staff and regret the maintenance issue you encountered. We have shared your feedback with the appropriate team so that we can improve our service and facilities going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,444 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.