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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok for 1 night Check in was great until we got to our room..... As soon we walked in a certain smell hit us in the face... and the smell didn’t go away the whole night 😔😔😔😔
Business response:
Liliana, thank you for staying with us. Although from the rating it seems overall you had a pleasant stay, we apologize for the cleanliness issue you experienced in your room and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. Thanks again, and we hope to host you again in the future so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We deserved a non-smoking room but the entire hallway from the elevator to our room smelt strongly like cigarette smoke.
Business response:
Thank you for being our guest. We are disappointed reading the smoke smell which made for an unpleasant experience. Please accept our apologies for not providing an excellent stay. We have strict policies prohibiting smoking, so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
You get what you pay for - friendly staff, clean room, FEW amenities, worn furnishings, poor TV reception.
Business response:
Thank you for sharing your feedback online. Although you had an overall pleasant stay, we apologize for the maintenance issue in your room. Your feedback regarding the television and the furnishing has been discussed with the concerned team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Apparently there was a break in to another persons vehicle. I was talking in my vehicle when a woman in a white car yelled at me if I was staying here. I said yes and she proceed with what room.. sorry not gunna tell anyone yelling at me what room I’m in.. I hadn’t yet put my pass in the dash bc it’s illegal to drive with it there. Her customer service skills are lacking, and she was rude as hell. Not okay with how she treats her patrons. If u don’t like your job, leave. There are plenty of other people willing to give great... read more
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team, so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome ... read more
close to alot of good restuarants and walking distance to the Honda Center
Business response:
Thank you for your review. We are pleased you enjoyed your recent visit to Extended Stay America. As you mentioned, our hotel is in a great location with many restaurants and shopping options just minutes away. Thank you again for your gracious comments. We hope to welcome you back very soon! Sincerely, Hotel Management
April 2019 Disneyland trip Very helpful staff. Served very good coffee. Room has lots of USB connections for charging. Plenty of free parking spaces. Less than 10 minutes drive to Disneyland Toy Story Parking lot. The bad things - poor free wi-fi connections and outdated furniture.
Business response:
Gilbert, thank you for choosing Extended Stay America for your recent stay and for your kind comments. We were pleased to read that we exceeded your expectations with our service and beautiful accommodations. Your concern regarding the wi-fi will be shared with our team so that corrective measures can be taken. It was our pleasure to have you as our guest, and we look forward to welcoming you back in the near future. Sincerely, Hotel Management
Hotel It was great
Business response:
Ruby, thank you for writing a review of your stay at Extended Stay America. We appreciate your comments about how much you enjoyed your visit, and we look forward to welcoming you back soon! Sincerely, Hotel Management
Road Blocks Great hotel but we weren’t told about the area construction or that roads will be blocked because of the games going on on both sides of the hotel. This made it impossible to get to from W.Katella. We had to take a detour and this was difficult not knowing the city.
Business response:
Melissa, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we are sorry for the inconvenience you had during your visit. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,379 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.