This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kind of old
Business response:
Jeffery, thank you for your review. We're sorry for not meeting all your expectations. We agree there are areas within the hotel which are beginning to show their age. Please be assured that we have alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It was a fair value
Business response:
Norm, thank you for choosing to stay with us at Extended Stay America. We're delighted to know you found us to be at a fair price and that you had a great time while you were here. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great location for our trip. Rooms need some updating! Our bathroom had hair on the floor and in the shower it was gross! The hallway was stagnant, they need to turn on the AC. Bed was pretty comfy if you like a firm mattress.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
I stayed several times. Good pricing and everything you need is there. Not gorgeous but enough.
Business response:
We appreciate the terrific review and thank you for choosing Extended Stay America again! We are delighted you enjoyed another stay with us. We believe clean, comfortable accommodations and excellent service bring guests back time and time again. It was our pleasure serving you, and we look forward to your next stay. Sincerely, Hotel Management
I love this hotel. Spacious, reasonable, Good staff, quiet, and amenities are good.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Okay experience Our tv did not work and our neighbors were loud. We had holes in our sheets and the floor was dirty walking around barefoot in the room for 5 minutes left my feet full of dirt.
Business response:
Thank you for reviewing our hotel. We apologize for the noise and cleanliness issue you experienced at our hotel. We want every guest to have a comfortable and relaxing visit, so we are sorry that was not your experience. Our team is working to ensure this doesn't happen again. We hope you allow us to be your host the next time your travels bring you our way. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 4.2 star rating with 1,444 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.