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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs
Business response:
Dear Guest, Thank you for bringing this concern to our attention. We are truly sorry to hear about your experience, and we understand how distressing this must have been. Guest comfort and cleanliness are extremely important to us, and we take reports like yours very seriously. Our team is investigating this matter thoroughly to ensure it is addressed promptly. We appreciate your feedback and hope you'll consider giving us another opportunity to provide a better stay. Sincerely, Hotel Management
The AC was out which made sleeping through the night horrible. The furniture was badly damaged. The mattress had several dents throughout. There were no dishes. When I called the front desk they were out of everything including blow dryers. This was a nightmare.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We are grateful for your feedback and truly regret that your stay was not as comfortable as it should have been. We apologize for the inconvenience you experienced and understand how it may have impacted your visit. Your comments are valuable and help guide our ongoing efforts to enhance the guest experience. We hope to have the opportunity to welcome you again and provide the quality and comfort you deserve. Sincerely, Hotel Management
Good location, not well taken care of Great location for going to a show at the Honda center, spacious room, and staff was friendly. However, the hallways and elevators had a bad smell of old french fries & cigarettes. The queen bed had only 1 pillow. It took two front office calls, one in person request, and over 3 hours to get bedding for the fold-out couch bed. The bathtub had long hair still in it from previous customer. There were no grab & go breakfast items as advertised because "they hadn't been delivered yet" and fo... read more
Business response:
Dear Guest,Thank you for sharing your feedback. We are pleased to hear you found our location convenient and enjoyed the spacious room. However, we sincerely apologize for the issues you encountered with cleanliness and amenities during your stay. This is not the level of service we strive to provide. Your comments have been noted, and we will take appropriate steps to address them. We would appreciate the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management
The hotel is not that great. Cupboards in our room hadn’t been cleaned or dusted for a long time. Bathroom door was busted including the lock. The ladies at the front desk were nasty to us. Not friemdly at all and acted like it was so demanding and she was being bothered to try to help us out. Extended stay is extended gay
Business response:
Dear Guest,Thank you for sharing your feedback. We are glad you took the time to share your thoughts. We sincerely apologize for the issues you faced with cleanliness, the condition of your room, and the service you received at the front desk. This is not the experience we aim to provide. Please know that we value your comments and will use them to improve. We hope you'll consider giving us another chance to offer a more pleasant stay in the future.Sincerely,Hotel Management
Dirty room
Business response:
Dear Guest, We would like to extend our sincere apologies for the cleanliness issue you had in your room. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we deeply appreciate your patience and understanding during your time with us. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you ... read more
Roaches Roach infestation. 2 roaches in the kitchen and 4 in the bathroom. Disgusting. Never again.
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand your concerns regarding cleanliness and take such matters very seriously. Please be assured that we are addressing the situation with our team to ensure it does not happen again. Your comments are valuable in helping us improve, and we hope to provide a much more pleasant experience in the future.Sincerely,Hotel Management
I am really disappointed on Expedia as I arrive at the hotel. The front desk told me that you guys cancel my reservations so I didn’t have no room.!!
Business response:
Dear Guest,Thank you for sharing your experience. We are truly sorry to hear about the confusion with your reservation and understand how frustrating that must have been after your travels. While third-party booking issues can be unexpected, we know how important it is to have a smooth check-in. Your feedback is appreciated, and we hope your future stays are far more seamless and enjoyable.Sincerely,Hotel Management
Very disappointed The beds were super hard and killed our backs. One of the beds had cardboard holding up one of the legs of the railings! When you sat on the end of this bed, didn't matter your size, it lifted up! My 7yr old fell when this happened to her! We even found trash left from previous guests under the bed! The bathroom had MOLD on the ceiling! We did tell the front desk about this, but we were told there were no other rooms available to change to (which the hotel didn't look packed judging by the cars). Also, main... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. Your concerns about the bed, cleanliness, and maintenance are deeply concerning, and we regret that we were unable to provide a better experience. We appreciate your feedback and will address these matters with our team to ensure improvements are made. Our goal is to provide a comfortable and well-maintained environment for all guests. We are glad the front desk staff was pleasant and will share your kind words with them. We truly appreciate ... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.