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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it was a terrible experience. ones we checked in. there was missing supplies. we ask for hair dryer. they said they were out. roomm was duety. shower wall and ceiling had seem of mold moisture. furniture was broken from corners. hallway of hotel was durty too. they said they have breakfast included and all they give is a moffng and coffee. thats what they call breakfast included.
This location is infested with bed bugs. Do not book here.
Se metieron sin tocar cuando estaba en el baño y cuando les dijimos en recepción Jessica nos trató de una manera muy grosera y déspota
Ran down and dirty
Dog poop around property, awful smell
We wanted to stay in a decent priced hotel and we thought this one was cheap for the location. Pictures were pretty good and reviews were ok. After our stay, we will not be coming back. The room was not clean, beds were not comfortable and sheets were stained. We had a poor stay.
Business response:
Dear Jazmin, Thank you for taking the time to share your feedback. We are truly sorry to hear your experience did not meet expectations. We understand how disappointing it must have been to encounter issues with cleanliness and comfort during your stay. Please accept our sincere apology for the inconvenience. Your concerns have been noted and will be addressed with our team to ensure corrective action is taken. We are committed to improving and hope you'll consider giving us another chance. Sincerely, Hotel Management
The smell made us dry heave. I got sore freshener from front desk but it didn't help. we almost left when we got back from our show. We were willing to drive 6hrs back home without sleep.
Business response:
Dear Jennifer, On behalf of our entire team, please accept our sincerest apologies for the unpleasant experience you had. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with relevant team members to ensure our accommodations are truly welcoming and pleasant for our guests’ arrival. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Seedy
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry to hear that your experience did not meet expectations. We understand how important it is for our guests to feel comfortable and at ease throughout their stay, and we regret that this was not your impression. Your comments have been noted, and we are committed to improving our environment. We hope you’ll consider giving us another chance to better serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.