Extended Stay America - Orange County - Katella Ave.

Shannon 

on Expedia

a month ago

We chose this property because of the ample parking and free breakfast it offered. Upon arrival we were told the ample parking was limited to only their back wall and single spots. As we had a truck hauling a U-Haul trailer it was difficult to park. The room was not as clean as expected, the toilet paper was wet and the sheets had stains as did the carpet and all the tile was very sticky. We did not find the bed comfortable as it was very hard and gave us a difficult time sleeping. We were awoken by the neighboring room havi... read more

Brian 

on Expedia

2 months ago

Wasn't expecting much as a business traveler, but this place is pretty run down. Smoke alarm in my room was covered in packing tape and the room smelled like cigarettes. No trash can in my room so I had to place everything in a pile. Didn't touch the gross TV remote. Fridge froze my bottles of water. Greeted by a few fleas that dined on my legs a bit. Sink drain was so slow I could only run water in short bursts. Was pretty quiet for the most part except when the couple in the next room banged into my headboard for about 4 m... read more

Robert 

on Expedia

2 months ago

When i extended the room i stood at the front desk whole Jose restocked the breakfast bar. When he was done. He came to desk and asked me "did you need help with something" later in the conversation he mentioned "tip money". Weirdest interaction I've had in hospitality ever. Upon check out I realized I'd left my small plant behind. I called he said items like plants and pens get thrown out, he repeated that three times. I called back when i realized my very nice writing pen was left behind as well. I'd wondered why he repeat... read more

Verified traveler 

on Expedia

2 months ago

Our first room we they gave us, room smelled nasty from the get go and then tv wasn’t working so we had to call and ask for another room. Second room was a little better but still not what I expected. 

tammar 

on Expedia

2 months ago

Cancele y estoyvesperando mi reembolso. Me pueden ayudar? 

Norma 

on Expedia

2 months ago

The tub was black and full of dirt and hair 

Verified traveler 

on Expedia

2 months ago

Disappointed and Frustrated Booked a 2 bed studio and when I got there the room had one bed. Went to the front and the guy said they don’t have 2 bed studios- showed him my booking and the hotel.com site that clearly said 2 bed studio with a picture and description of 2 beds. He said that was a hotels.com issue as they didn’t have 2 bed studios and I should deal with them because there was nothing he could do. No phone # or email for hotels.com, just a virtual chat bot that doesn’t address issues. The desk clerk gave us bedd... read more