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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room seemed stark, no hair blower although the mount on the wall was there. One very thin blanket, thin walls, and 10 minutes before I left the next day a large leak from the bathroom ceiling happened and dripped excessively in front of the sink. The staff was nice though.
Business response:
Dear Deborah, We sincerely apologize for the inconveniences you encountered during your stay. It’s disappointing to hear that the room condition and amenities did not meet expectations. Please be assured that your feedback has been shared with our maintenance and housekeeping teams to ensure that these concerns are promptly addressed. On a positive note, we appreciate your kind comment about our staff. We truly value your comments as they help us identify areas for improvement, and we hope you’ll consider giving us another o... read more
The bed was terrible and the sheets old and stained. The first room they gave us wasn’t cleaned yet so we had to go ask for a new room. There was no shampoo, conditioner, or lotion. There was no luggage rack. There was no hair dryer. Luckily we only planned to stay one night.
Business response:
Dear Ann, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your stay did not meet expectations. Every room should be thoroughly inspected before being assigned to a guest, and we regret that this critical step was not met in your case. It’s also disappointing to know that the in-room amenities did not fully meet your needs. While hair dryers and certain complimentary toiletries are available at the front desk and can be requested at any time, we regret that this was not clearly communica... read more
Motel Dump This hotel has not been remodeled since pre-1978 (I’m a GC and I know that popcorn ceilings are asbestos nightmares and after 1978 remodels required the removal) the only thing they have done is put layers over layers of paint. Everything else is very nasty. The doorframes and trim is all rotting and the lobby has a major water leak issue with buckets and towels all over the floor and you can see where the moisture is under the paint in the walls which causes mold. This hotel smells so pungent with curry it is ove... read more
Business response:
Dear Jeff, We sincerely apologize for the issues you encountered with the overall condition of the property. We also regret the maintenance challenges you experienced, including the difficulties with accessing your room. These matters clearly do not reflect the standard we aim to provide. Your feedback has been shared with our team as we work on improving both the property and our guest services. While we understand that this stay did not meet all of your expectations, we hope you will consider giving us another opportunity ... read more
LISTEN TO THE REVIEWS. Absolutely disgusting shame of a hotel. If I could rate this stay a 0/5 I would. The hallways reminded me of something on the shining — but dirtier. The entire 1st floor smelled like rotten pee and mold. Our room smelled musky, NO TOWELS, and sticky everywhere—we stayed there after a concert at Honda center and I even mentioned to my boyfriend if we should just go home instead. It was TERRIBLE. Late at night our key card stopped working (for no reason at all) and we went to the front desk to get a new ... read more
Business response:
Dear Sydney, We sincerely apologize for the multiple issues you experienced during your stay. The conditions of our property you described fall far below the standards we strive to maintain, and we regret the impact this had on your visit. Please be assured that your feedback has been shared with our team to address concerns regarding the upkeep of our property and the interaction with our guests. While we acknowledge that these challenges impacted your experience, we are committed to enhancing our services and ensuring that... read more
Place is clean and convenient. Only complaint is the night staff started talking loudly at 3:30 am and the noise didn't stop until after 6 am.
Business response:
Dear Joe, Thank you for taking the time to review your experience with us. We sincerely apologize for the disturbance caused by the noise from the night staff during the early morning hours. While we’re glad you found the property clean and convenient, your comfort is very important to us, and your feedback has been shared with our team to prevent such issues in the future. Should you reconsider, we would welcome the chance to provide you with a far better stay in the future. Sincerely, Hotel Management
not the best Very friendly and good location. However, needs updated. Had an old smell and a couple of roaches in the room. No washcloths in room, no trash bags in the trashcan (they were under the sink for us to put in), no soap or shampoo (you could go ask for some), no iron in the room (had to go ask for one). For one night it was ok, but wouldn't want to do a long stay here
Hotel and rooms inside were old and unappealing. Several sketchy people just loitering around outside at night. Leaks in the lobby ceiling and wasn't raining? Probably from the AC? I wouldn't stay here again.
Horribly
Just wanna say i never did a hotel review so I’m cracking my knuckles to go Hardbody on this Hotel… 1st off The worst hotel Experience I’ve ever been in. One of the reasons why i chose this hotel was the access to cook on a stovetop & to conduct business at my stay here. None of the utensils or cookware was available, unless you asked for them at the front desk and that is if someone was there. But no, the 1 staff would always be in the back doing laundry or hiding from (reality), patrons or just not at all. Only 2 staffs th... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.