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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Funky smell/Needs updating! Property has gone seriously down hill in the past few years. I have stayed here three years in a row and it needs some work/updating to get up to par. The room had a funky smell, there was no tv remote and I could go on and on. I will be looking for somewhere else to stay next year.
Business response:
Dear Mark, We value your feedback as it helps us enhance our overall guest experience. We apologize for the cleanliness and maintenance concerns you had with your room. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of your expectations. We take your comments seriously and will use them in future plans for our property. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality.Sincerely,Hotel Ma... read more
El piso demasiado sucio no lo habían limpiado en días
Business response:
Dear Guillermo,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority, and we regret that we fell short in this instance. Your concerns have been shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope to provide you with a much better experience in the future.Sincerely,Hotel Management
Rooms are extremely dirty
Business response:
Dear Ricardo,Thank you for sharing your feedback. We are truly sorry to hear that your room did not meet the cleanliness standards we aim to provide. Cleanliness is a top priority for us, and we take your comments seriously. We will be addressing this issue with our housekeeping team to ensure this does not happen again. Your experience is important to us, and we appreciate your input as we work toward continuous improvement. We hope you will give us another opportunity to provide you with a much-improved experience in the f... read more
Could be better Room given at arrival was dirty, second room was not the best, bed was smaller and uncomfortable.
Business response:
Dear Renato,We sincerely apologize for the issues you encountered with your room. Providing a clean and comfortable stay is our priority, and we regret that we fell short of your expectations. Your feedback will be shared with our team to ensure improvements in room quality and cleanliness. We appreciate your patience and hope to have the opportunity to offer you a much better experience in the future.Sincerely,Hotel Management
A man in my room!!! I was so fear!! I had a late check-up, so as I walked into my room by myself. A man was walking out of the bathroom. Remind you i already had lock the door behind me. His started to tell me what am I doing in his room and I told him that I just got the room too. I ran out of there, as soon as i could. The front desk gave me another room on a difference floors. But still couldn't sleep
Business response:
Dear Annel,We sincerely apologize for the distressing experience you encountered. Your safety and peace of mind are our top priorities, and we deeply regret that this situation occurred. This is not the experience we want for our guests, and we are investigating how this happened to ensure it does not occur again. While we are glad our team quickly provided another room, we completely understand how unsettling this must have been. We truly appreciate your feedback and regret any discomfort caused. Should you consider staying... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.