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Extended Stay America - Orange County - Katella Ave.
- Hotels
- Orange, CA
About this business
Location details
1635 W. Katella Ave., Orange, CA, 92867, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean Room was very dirty and poorly maintained.
Business response:
Dear James,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This does not reflect the high standards we aim to uphold, and we understand how disappointing it must have been. Please know that your feedback has been shared with our housekeeping and maintenance teams to ensure improvements are made. We are committed to providing a better experience in the future and hope you will consider giving us another opportunity to serve you.Sincerely,Hotel Management
Rooms very filthy, stunk horribly, and felt very uncomfortable. Ended up leaving at 12:30am to go home rather than stay the night. Never again!!! Be warned
Business response:
Dear James,We are truly sorry to hear about the discomfort and inconvenience you experienced during your stay. Cleanliness and guest comfort are top priorities, and we deeply regret that we did not meet your expectations in this regard. We understand how disappointing it must have been to leave early. Please rest assured that your feedback has been shared with our team to ensure these issues are addressed. We hope you will reconsider staying with us again, as we are committed to providing a much-improved experience in the fu... read more
Filthy Floors, Foul Furniture, Failed Stay Pros: The location is in a plaza where there is a Starbucks, a couple restaurants and a movie theatre. It’s near the freeway Honda center and angels stadium so if you’re going to catch a game or see a concert, it’s super convenient. Cons: it’s really old. The dresser and side table is totally peeling and shows its age. It just looks really cheap. One side table was literally a dining table converted to be a side table. The tv, although is flat screen is old as well. The bathroom isn... read more
Business response:
Dear Jason, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. Our goal is to welcome every guest to a clean, comfortable, well-maintained suite combined with excellent service. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management
Bad The room it’s not crean the bed smell terrible and it don’t have towels and the floor is dirty and the bathroom too sorry
Business response:
Dear Ruben, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to provide, and we deeply regret that the room, bedding, and bathroom did not meet your expectations. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the futur... read more
Very unhappy overall not a pleasant experience this time
Business response:
Dear Leticia, Thank you for being our guest and letting us know about the details of your time with us. We genuinely apologize for not delivering the experience you expected. We would appreciate you letting us know if there is anything we can do as we continually work hard to improve our services. We hope to provide you with the excellent service you should have received on this visit. Thanks again for being our guest.Sincerely,Hotel Management
Dirty I went to the front to tell the guy about how dirty the room is and to please change me rooms, and he tells me "well you do know this is a 2 star hotel" i was like wow really. Anyways he changed my room to another dirty room, he told me to look at it first because he wasnt going to change me again. It was just as dirty but at least the sheets looked clean.
Business response:
Dear Robyn, Please accept our apologies for not meeting your expectations. We strive to ensure a comfortable stay for each guest, and we are truly sorry this was not your experience. Your comments are valuable to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Thank you once more for sharing your fe... read more
Frequently asked questions about Extended Stay America - Orange County - Katella Ave.
How is Extended Stay America - Orange County - Katella Ave. rated?
Extended Stay America - Orange County - Katella Ave. has a 3.3 star rating with 2,508 reviews.
When is Extended Stay America - Orange County - Katella Ave. open?
Extended Stay America - Orange County - Katella Ave. is open now. It will close tomorrow at 12:00 a.m.