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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was great, super helpful, and friendly!
Business response:
Thank you, Mitzi, for your kind words! We’re delighted to hear that our team made your stay enjoyable with their helpfulness and friendliness. Your positive experience means a lot to us at Extended Stay America, and we hope to welcome you back again soon!Sincerely,Hotel Management
For the price, the room was small, the tub cracked on the outside, the walls thin so you could hear a lot, and the bathroom light only worked with a very loud fan,.so no way to be quiet if going in at night. Everything showing wear and not a lot of money going back into keeping things clean and nice. There was an unwashed dried spot next to the bed on the floor. Should he a cheaper room for the quality and the tiny breakfast offerings.
Business response:
Dear Diane, Thank you for sharing your feedback. We appreciate your honest comments about your stay. While we strive to offer value for the price, we understand there were aspects of your visit that did not meet expectations. Please know we are committed to continually improving the guest experience and will address your concerns. We hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Management
Staff was great. Management was great. Nice and quiet. Clean room.
Alvin and Alex are great guys. Excellent staff as well!
Really cool and patient staff.
Business response:
Dear Charlestadt, Thank you for your kind feedback! We’re thrilled to hear that you had a positive experience with our staff at Extended Stay America. Our team is dedicated to providing excellent service, and we appreciate you taking the time to share your thoughts. We hope to welcome you back soon for another great stay!Sincerely,Hotel Management
Area was mostly quiet. Parking was available. Signage was pretty clear. The room was mostly clean, could use some repair, curtain was falling apart. Basic room and bed was not the most comfortable. Ok place to crash for the night.
Business response:
Dear Sarah, Thank you for sharing your feedback about your recent stay. It is nice you had a pleasant time in your clean room. We're glad you found the area quiet and parking convenient. However, we apologize that a few spots in the room did not meet your expectations. We will address the issues with our housekeeping team. Your feedback is valuable as we strive to improve our guests' experience. We hope to have the opportunity to welcome you back, and we assure you that we're committed to providing a more comfortable stay.Si... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,466 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.