This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is a great place to stay. Clean, quiet, for a good price.
Wonderful stay
Business response:
Dear Mitzi, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to learn you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management
Staff is super nice!
Hotel room didn’t have a working shower and the fridge didn’t work. The price was great so not really complaining, just making note of a few things that would have made the stay more enjoyable.
Business response:
Dear Sean, Thank you for your feedback. We are glad to learn that you found our pricing appealing and had an overall satisfactory stay. However, we sincerely apologize for the issues with the shower and refrigerator during your stay. Your notes are important to us, and we will address these concerns with our maintenance team to ensure future guests have a more enjoyable experience. We appreciate your understanding and hope to welcome you back for a better stay in the future!Sincerely,Hotel Management
…
It’s not what happens but what they do about it! I’ve stayed at several Extended Stay America’s in Southern California and the staff is very good in Lake Forest. People make a difference on the experience. Special thanks go to Alvin and Alex who were kind and courteous to the patrons. We had an issue with plumbing in our room and they made it right. I’m recovering from back surgery and my mother was with me. They moved us right across the hall and even offered to move our luggage.
The room was big. Great that it has a full size fridge. The paint is peeling. There were cobwebs in the corners or the walls. There was a bad smell in the place. The beds are not comfortable. The trash can in the lobby was overflowing. There was trash and bags of stuff in the hallway to our room. There were cleaning supplies in the lobby.
Business response:
Dear Guest, Thank you for providing your feedback. We’re pleased you appreciated the size of the room and the full-size fridge. However, we apologize for the issues you encountered, including the peeling paint, cleanliness concerns, and unpleasant smell. We are addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your comments and are committed to enhancing our guests' experience. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,233 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.