This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Las camas muy agusto, todo estaba muy limpio, cerca de restaurantes.
Clean Bed sheets and hot water for bath was pleasant. Room was smelling, and there was water leak under sink, we reached late and were very tired did not bothered to ask for another room.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that you found the bed sheets clean and enjoyed the hot water. However, we apologize for the unpleasant smell and the water leak under the sink. We understand how frustrating it can be, especially after a long day. We will address these issues with our maintenance team to prevent future occurrences. We hope to have the opportunity to offer you a more better stay in the future. Sincerely,Hotel Management
Room clean but elevator was not
Business response:
Dear Kim, Thank you for taking the time to share your feedback. We're glad to hear that you found your room clean but regret that the elevator did not meet your expectations. We are currently addressing this issue to ensure it is up to our standards. Your comments help us improve, and we appreciate your patience as we work on enhancing our facilities. We hope to have the opportunity to provide a better experience during your next stay at Extended Stay America. Sincerely,Hotel Management
Our air conditioner made a screeching noise everytime it shut off keeping us awake. Our shower faucet was taped on. The tub had cracks in it. The vent in the bathroom was thick with dust and dirt. No shampoo. No blow dryer. Went for breakfast and there was coffee and 3 muffins.
Business response:
Dear Julie, Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the maintenance issues in your room and the limited breakfast offerings. Your feedback is valuable, and we are addressing these concerns with our maintenance and housekeeping teams to ensure immediate improvements. We regret any discomfort you experienced during your stay. Please accept our apologies, and we hope to have the opportunity to provide you with a more satisfactory experience on your next visit.Sincerely,... read more
It was close to where I had a conference and super convenient. The staff was very kind even after I witnessed NUMEROUS mean customers/tenants treat them poorly. I'd stay here again.
Business response:
Dear Sunni, Thank you for your positive feedback! We're pleased to hear that our convenient location and friendly staff contributed to a pleasant experience during your conference stay. Providing excellent service despite challenges is a priority for us, and we appreciate your kind words. We look forward to welcoming you back on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,198 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.