Extended Stay America - Orange County - Lake Forest

Business response:

Dear Charles, We sincerely apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority, and we regret that we fell short of your expectations. Your feedback has been shared with our housekeeping and maintenance teams to ensure such oversights are addressed promptly. We appreciate you bringing this to our attention and will take the necessary steps to improve our cleanliness standards. We hope you will consider giving us another opportunity in the fu... read more

Business response:

Dear Guest,We sincerely apologize for the condition of the property during your stay. A well-maintained and clean environment is essential, and we regret that we did not meet those expectations. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next... read more

Business response:

Dear Fanny, We appreciate your feedback and sincerely apologize that your stay was not as comfortable as expected. Our goal is to provide a welcoming and convenient experience, and we regret that the lack of kitchen essentials and bedding quality did not meet your needs. Please know that cookware and utensils are available upon request at the front desk, and we are working on improving our amenities for a better guest experience. Your comments will be shared with our team to make necessary improvements. We hope you will give... read more