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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room Surprise! The location of property was wonderful. My big surprise was being assigned a room that was occupied! The property is older and has not been kept up well. The room size was great, just depressed with the run down conditions of furniture, drawers and thin worn towels. Great if just needing a place to store food, cook and sleep. It served my purpose for the evenings.
Business response:
Dear VIRGIL, Thank you for sharing your experience. We’re pleased the location was convenient, and the room size met your needs. However, we regret the issues with room conditions and maintenance. Your feedback is valuable, and we will address these areas to improve our facilities. We appreciate your understanding and hope to provide a more satisfying stay in the future.Sincerely,Hotel Management
En relacion, costo y calidad estan bien, el personal es muy atento y tratan de solucionar. Ubicación muy conveniente.
Business response:
Dear Tatiana, We appreciate you taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit; however, we apologize for any difficulties you experienced. Thank you once for choosing us, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management
i didn't find any trash bin in the suite.
Staff wasn’t co-operating cuz I asked for hair dryer but they didn’t provide me and it was include in the room service
Business response:
Dear Imran, Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you experienced with the hair dryer. It is our goal to provide all listed amenities and ensure that our staff meets our service standards. We will address this issue with our team to prevent similar situations in the future. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to have the chance to better serve you at Extended Stay America on your next visit.Sincerely,Hotel Management
I’ve bug bites on my foot at Bathroom
Business response:
Dear Guest, Thank you for your feedback. We are very sorry to hear about the bug bites you experienced. This is not reflective of our cleanliness standards, and we are addressing this issue with our housekeeping and maintenance teams to prevent future occurrences. Your comfort and safety are our top priorities, and we appreciate you bringing this matter to our attention. We hope to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 3 star rating with 2,416 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.