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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No amenities provided. Walked into room and all cabinet doors were open, including the refrigerator door. The refrigerator did not work. No hair dryer. I had to ask for shampoo. No coffee maker. On the plus side, it felt like a safe area and it was quiet.
Business response:
Dear Anne, Thank you for your feedback. We apologize for the inconveniences you experienced with the amenities and the condition of your room. This is not the standard we strive to uphold. We appreciate your positive note about the safety and quietness of the area. Your concerns are being addressed to ensure a better experience for your future stay. Sincerely,Hotel Management
Staff was great considering Expedia did not send over my reservation despite getting notifications that it was ready for checkin. After a long drive to find out I was not in their system was not what I wanted to hear. They were professional and apologized for 1 hour check in process. I understood it was beyond their control.
Business response:
Dear Sally, Thank you for your understanding and patience during your recent stay. We apologize for the inconvenience caused by the reservation issue with Expedia. Our team strives to provide excellent service despite external challenges. We appreciate your recognition of our staff's professionalism and dedication to resolving the situation promptly. Your feedback is valuable to us as we continue to improve our processes to ensure a seamless experience for all our guests. We hope to welcome you back to Extended Stay America ... read more
Served It's Purpose I was a great location poor parking, and a large dog that constantly pacing above us ( sounded like earthquakes) Suggest that they put animals on the first floor not the 3rd.
Business response:
Dear Michael, Thank you for your feedback. We're glad to hear you enjoyed our location but apologize for the inconvenience caused by the parking and the noise from the dog above your room. Your suggestion to place pets on the first floor is appreciated and will be considered to improve our guests' experience. We value your input and hope to provide you with a better experience in the future.Sincerely,Hotel Management
I like that I can stay as short or as long and I need to, and I can book last minute if needed. I also like that it has a full kitchen where I can bring my food and cook just like I'm at home and can request any dishes that I may need. The only 2 negative things I could stay about this hotel is, some of the staff are short/rude and it could be a little bit cleaner (ex. Carpet is filthy).
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,198 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.