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Extended Stay America - Orange County - Lake Forest
- Hotels
- Lake Forest, CA
About this business
Extended Stay America Hotel Orange County - Lake Forest is located at 20251 Lake Forest Dr, Lake Forest, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
20251 Lake Forest Dr., Lake Forest, CA, 92630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s so unfortunate that Extended Stay America hotels are doing a horrible job when it comes to maintenance! Hotels with kitchens are really awesome, but, they are not special any more with bad upkeep!
Business response:
Dear Shayan, Thank you for taking the time to evaluate our hotel. Please accept our apologies for not meeting your expectations and for any inconvenience during your stay. We strive to provide comfortable suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. Although such incidents are rare, we have discussed your feedback with our maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Hopefully, we will have the opportunity ... read more
Bathroom was average, things are starting too wear out. Bath faucet was leaking.
Business response:
Dear Gene, Thank you for staying with us and sharing your candid feedback. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our maintenance team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management
The location is perfect for me. It was a little more expensive then i expected. there also was a room that was being repaired and had a large plastic covering around the door it was kinda creepy to me, which i did not expect nor was warned about.
Business response:
Dear rebecca, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Plane was ok, mattress was way to hard for my liking. So called breakfast was very disappointing coffee and muffins is not a breakfast I’m sorry.
Business response:
Dear Stanislav, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our mattress. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We will look into this; thank you for letting us know. Thank you for bringing this to our attention. It was wo... read more
Staff friendly and helpful, but property could use some major renovation and repair. Keycard reader at side of property did not work, and staff did nothing about residents propping open doors.
Business response:
Dear Albert, thank you for being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our facility needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We work hard to provide high service levels, and we're glad you were satisfied with the service you received from our associates. It would be our pleasure to welcome you back soon. Sincerely,Hotel Man... read more
Room was clean and over all stay comfortable
Business response:
Dear Zdenek, thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and appreciate highlighting our clean and comfortable suite in your review. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know our guest noticed their effort. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Lake Forest
How is Extended Stay America - Orange County - Lake Forest rated?
Extended Stay America - Orange County - Lake Forest has a 4.2 star rating with 1,233 reviews.
When is Extended Stay America - Orange County - Lake Forest open?
Extended Stay America - Orange County - Lake Forest is open now. It will close tomorrow at 12:00 a.m.