Extended Stay America - Orange County - Lake Forest

Business response:

Dear Aaron, Thank you for providing us with feedback on your experience. We were delighted to learn how much you enjoyed your guest room. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Hotel Management 

Business response:

Dear Pat, Thank you for your recent stay at Extended Stay America. We are delighted you had a great experience at our hotel. We love what we do, but being recognized for a job well done is always nice. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and sharing your experience. We are glad you enjoyed most of your stay; however, we apologize for your allotted suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thor... read more

Business response:

Dear Dean, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words about our friendly and helpful staff. Providing excellent customer service is a top priority for us, and we are glad that our team made a positive impression on you. Thank you for being our guest. We look forward to your next visit to Extended Stay America.Sincerely,Hotel Management