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Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The ac unit in the room did not work properly. Other then that it was fine
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your stay with us. Also, we have alerted our maintenance team about the HVAC unit, and they are checking and fixing it immediately. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Roland, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Not impressed We stayed for two nights to attend the Highland games. We had to ask for and then carry up the dishes for the room. Two of each type of dish/utensil is not enough for two people for two nights when only one packet of dish soap is provided. Coffee pods should be provided for the room like they are in every other hotel I've stayed in. Who wants to buy a whole package of filters and a whole bag of coffee for just two days??
Business response:
We are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Moldy like smell Check in was great, no issues at all but when I got into the room it was very clean but a moldy-like smell in the room and I had issues with the AC unit. Other than that it was a nice stay.
Business response:
Thank you for evaluating your stay. We are pleased to know you had a nice experience upon arrival and that you liked your room. However, we are sorry issues you encountered in your suite. We have made a note of your feedback an have shared it with the housekeeping and maintenance team so that we can improve our future guest's experience. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
I like the fact that they say they have breakfast but it's not breakfast and only coffee and a muffin would be nice if it was a little more breakfastother than that it's a good place to stay I would recommend it Highly the staff is very nice It's a clean place I'll tell my friends about it Thank you God-bless
Business response:
Thank you for taking the time to review of Extended Stay America. We're glad to know you had a great time with us and that you enjoyed the service provided by our awesome associates. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
I’m not sure when the pictures of this place were taken, but it wasn’t recently. The property is very run down. Our room reeked of marijuana. There were a lot of sketchy individuals wandering around and hanging out in the parking lot. The people above sounded like they were remodeling the hotel throughout the night, and at one point, around 1am, A child in the same room screamed bloody murder for the better part of an hour. There was never anyone at the front desk to talk to about anything, and no one answered if you called.... read more
Business response:
Dear Guest, We are truly sorry to hear about your experience and sincerely regret that your stay did not meet expectations. The concerns you raised regarding room condition, noise disturbances, and front desk availability are very serious and not reflective of the standards we strive to maintain. Please accept our deepest apologies for the discomfort and inconvenience caused, especially during your time of rest. Your comments have been escalated to our maintenance and management teams for review. We value your feedback as it... read more
I won’t stay there again ever if it was for free, cockroaches all over, the bathtub is unkept, the toilet was clogged up, when I reported it to the front desk they give me a plunger to fix it myself, I asked for the manager but they said she wasn’t there at the time!
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not feel comfortable or was not handled in the way you expected, especially when you reached out for assistance. Our goal is always to provide a supportive and responsive environment for every guest, and we regret that we did not meet your expectations. Your feedback is important and will be reviewed with our team as we continue working to improve the overall experience. We appreciate you bringing this to... read more
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.