This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Altamonte Springs
- Hotels
- Altamonte Springs, FL
About this business
Location details
302 Northlake Blvd., Altamonte Springs, FL, 32701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is extremely dirty. While at the front desk you hear the staff talk about feces in the sheets and towels. I check out with 20 to 30 minutes of checking in and was told I would get a refund and now it doesn’t seem to be the case. I don’t advise staying at this location at ALL! Place needs to be gutted out!
Business response:
Dear Guest, We are extremely concerned to read about your experience and sincerely apologize for the issues you encountered during your stay. The concerns you have raised regarding cleanliness and staff communication are taken very seriously, as they do not reflect our standards of hospitality or service. We truly regret the inconvenience caused and appreciate you bringing this to our attention. We hope to have the opportunity to restore your trust in the future. We look forward to welcoming you back. Sincerely, Hotel Manage... read more
Habitación regular
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate your comments and understand that your experience with the room was only average. We sincerely apologize if any aspect of your stay did not fully meet your expectations. Our team is committed to continuously improving the quality and comfort of our accommodations, and your feedback plays an important role in this process. We truly value your input and will use it to enhance our services. We hope you will give us another opportunity to welcome you back. Sincerely,... read more
Dirty room, roaches everywhere old appliances, rust real bad older in hallways, and elevator stay away from here with family
Business response:
Dear Guest, We are truly sorry for the condition of your accommodations and the serious concerns you experienced during your visit. The issues related to cleanliness, maintenance, and pest activity are not reflective of the standards we strive to uphold. We understand how upsetting this must have been, especially when traveling with family. Please be assured that your feedback has been taken seriously, and we are reinforcing our cleanliness and pest control measures to ensure they are consistently maintained at the highest l... read more
Our car was towed two times in one week because of a contract with the towing company and a.suppoaed policy. Management was not helpful and merely stated the policy. Do not stay here.
Business response:
Dear Guest, We are sorry to hear about the difficulties you experienced during your stay. Situations involving parking arrangements can understandably be frustrating, especially when they lead to unexpected inconvenience during an extended visit. Thank you for bringing this to our attention, and we hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
They jus
Business response:
Dear Guest, We are sorry if we missed out on any essential opportunities to make your stay a seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest. Sincerely, Hotel Management
Super dirty
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you experienced during your stay. This is not the standard we strive to provide, and we regret that your experience was disappointing. Please be assured that your comments have been shared with our housekeeping team for review. We are committed to maintaining a clean, comfortable, and welcoming environment for all our guests. Your feedback is very important to us and helps us improve our services. We truly regret the inconvenience caused, and we look forward to we... read more
Me and my wife stayed on the third floor for two nights when we got there the entire third floor smelled like urine and also the smell of cooking food when we got to the room we seen roaches and ants on our walls. then the parking lot it looked like someone had cleaned out a car and just threw it all over the ground and left it there there was clothes just left thrown about the parking lot. The shower would only get lukewarm. The best part about this day was leaving.
Business response:
Dear Guest, We sincerely apologize that your stay did not reflect the level of comfort and hospitality we strive to provide. We regret that your experience left you feeling disappointed, as our goal is always to ensure every guest enjoys a welcoming and pleasant visit from arrival through departure. Please know that your feedback has been taken seriously and will be shared with our team for internal review. We truly appreciate you bringing your experience to our attention and hope you will consider giving us another opportun... read more
The entire property has some stinky smell.
Business response:
Dear Guest, We sincerely apologize for the specific concern that you experienced throughout the property during your stay. This is certainly not the standard environment we strive to maintain for our guests. Your concern has been taken seriously and will be shared with our housekeeping team. We are committed to ensuring a clean and comfortable atmosphere for all our guests. We truly appreciate your input and hope to have the opportunity to provide you with a much improved experience in the future. Sincerely, Hotel Management
Smells horrible , super old room , dusty and dirty Never again. Reserved 3 nights and only stay one and they no reimbursement the rest.
Business response:
Dear Guest, We are very sorry to hear that your stay did not meet your expectations. We understand how unpleasant it must have been to encounter a room that felt unclean and uncomfortable. We also recognize the frustration of not being able to adjust your reservation to reflect the shortened stay. Feedback like yours is important, as it highlights the aspects of the guest experience that matter most. We appreciate you sharing your experience and the details of your visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Altamonte Springs
How is Extended Stay America - Orlando - Altamonte Springs rated?
Extended Stay America - Orlando - Altamonte Springs has a 3.3 star rating with 3,077 reviews.
When is Extended Stay America - Orlando - Altamonte Springs open?
Extended Stay America - Orlando - Altamonte Springs is open now. It will close tomorrow at 12:00 a.m.